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Case Administrator - Lincoln

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HM Prison and Probation Service

15d ago

  • Job
    Full-time
    Entry, Junior, Mid & Senior Level
  • People, HR & Administration
  • Lincoln

AI generated summary

  • You must confidently communicate in English (or Welsh in Wales) to fulfill all spoken aspects of the role.
  • You will maintain accurate probation and victim records, manage communications, support case administration, organize appointments, handle financial tasks, and ensure compliance with safety policies.

Requirements

  • - An ability to fulfil all spoken aspects of the role with confidence through the medium of English or (where specified in Wales) Welsh.

Responsibilities

  • - Responsible for setting up and maintaining accurate people on probation and victim information on relevant approved databases.
  • - Ensure the effective administration of referrals to and relationships between offender management, victims, interventions, service providers and external agencies and partnerships to enhance positive outcomes, manage risk, and reduce reoffending.
  • - Prepare, maintain and collate case and other records, files and management information, in accordance with the standards required.
  • - Receive and distribute information and communications in an appropriate manner, e.g. telephone, paper, e-mail.
  • - Provide cover for an effective and efficient reception and telephone enquiry service.
  • - Act as single point of contact within unit for specialist area of work as required.
  • - Deal fairly, effectively and firmly with a range of people on probation, some of whom may be in crisis, distress or who may display inappropriate or aggressive behaviour, and to seek appropriate support in accordance with the circumstances and office procedures.
  • - Make practical arrangements such as appointments, directions, etc., for the implementation of the Sentence Plan.
  • - Carry out enforcement administration as required.
  • - Where necessary, issue petty cash/vouchers/warrants for travel costs etc, maintaining appropriate records in line with local office financial procedures.
  • - Organise the availability of appropriate equipment, materials, and facilities for activities relating to the management of cases.
  • - Report faulty equipment and/or materials to Manager and arrange for replacement/repair as agreed.
  • - Maintain appropriate systems to ensure the effective use of general unit resources and make recommendations for improvement as necessary.
  • - Undertake specific Visor administration tasks in accordance with the procedures.
  • - Attend meetings as appropriate. Provide support to meetings as required including organising agenda, taking and distributing notes/minutes and action points.
  • - Ensure all activities are conducted in accordance with Health and Safety policies and procedures, undertake equipment tests as required.
  • - Provide cover within the unit and to other units within the LDU and Division as appropriate.
  • - Carry out safeguarding children duties in accordance with the PS statutory responsibilities and agency policies.
  • - Demonstrate pro-social modelling skills by consistently reinforcing pro-social behaviour and attitudes, challenge anti-social behaviour and attitudes.
  • - To work within the aims and values of PS and HMPPS.

FAQs

What is the salary range for the Case Administrator position in Lincoln?

The salary for the Case Administrator position ranges from £22,096 to £24,718.

What type of contract is offered for this role?

This is a permanent contract.

What is the working pattern for this job?

The working pattern for this position is full-time.

Where is the location of the job?

This position is based at NPS, 8 Corporation Street, Lincoln, LN2 1HN.

What are the main responsibilities of the Case Administrator?

The main responsibilities include maintaining accurate records, providing administrative support to offender management, preparing case files, and dealing with communications and enquiries.

Are there any specific behaviours assessed during the selection process?

Yes, the selection process will assess candidates against the behaviours of Making Effective Decisions, Working Together, Managing a Quality Service, and Delivering at Pace.

What benefits are provided to employees in this role?

Benefits include access to learning and development, a Civil Service pension with an average employer contribution of 27%, annual leave, public holidays, and flexible working options.

Is there a requirement for background checks?

Yes, successful candidates must undergo a criminal record check.

What groups are eligible to apply for this job?

The job is broadly open to UK nationals, nationals of the Republic of Ireland, Commonwealth countries, EU nationals with settled status, and others specified in the job listing.

How can I contact someone if I have questions about the application?

You can contact the SSCL Recruitment Enquiries Team via email at Moj-recruitment-vetting-enquiries@gov.sscl.com or by calling 0845 241 5358.

HM Prison and Probation Service

Preventing victims by changing lives.

Government
Industry
10,001+
Employees

Mission & Purpose

The Prison and Probation Service in the UK is responsible for the management of prisons and the supervision of offenders in the community. Their ultimate mission is to protect the public by reducing reoffending and ensuring offenders are safely and securely managed. Their purpose is to support rehabilitation, provide opportunities for offenders to reform, and ensure they are prepared for successful reintegration into society. The service is committed to maintaining safety, security, and effectiveness in the criminal justice system.