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Case Manager

  • Job
    Full-time
    Mid & Senior Level
  • Customer Relations
    Healthcare
  • Adelaide
  • Quick Apply
    3d left

AI generated summary

  • You need NSW claims management experience, strong communication skills, excellent time management, a service-oriented attitude, and a proactive approach with a willingness to learn.
  • You will set expectations, educate injured workers and employers, ensure compliance with policies, document decisions, and collaborate with stakeholders for optimal return-to-work outcomes.

Requirements

  • Experience within NSW Claims management is required, exposure to SA Claims management is beneficial
  • Professional experience in a fast paced, customer centric environment
  • A high degree of influencing skills, partnered with strong written and verbal communication skills
  • Excellent time management and prioritisation skills
  • A flexible attitude and a service-orientated approach
  • A keen willingness to learn with a proactive and positive attitude

Responsibilities

  • Effectively set expectations, communicate and educate injured workers and employers
  • Work in partnership with the injured worker and their employer to manage their journey in returning to work
  • Ensure timeframes and compliance measures are adhered to in line with legislation and company policy
  • Document and apply decision making principles
  • Meet and work in partnership with internal and external stakeholders to achieve best practice outcomes

FAQs

What is the job title for this position?

The job title for this position is Case Manager.

Where is the job located?

The job is located in Adelaide, SA and Parramatta, NSW.

Is this position full-time or part-time?

This position is full-time.

What type of employment is being offered?

The employment being offered is permanent, full-time.

What are the salary and benefits associated with this role?

The position offers a competitive salary, bonus, benefits, and a hybrid working model.

What is the primary responsibility of a Case Manager?

The primary responsibility of a Case Manager is to assist customers on their return-to-work journey, acting as the key point of contact for various stakeholders including injured workers, employers, and medical professionals.

What qualifications or experience are required for this role?

Experience within NSW Claims management is required, and exposure to SA Claims management is beneficial, along with professional experience in a fast-paced, customer-centric environment.

What skills are important for a Case Manager?

Important skills for a Case Manager include strong communication skills, time management, influencing skills, and a service-oriented approach.

Is there training provided for new employees?

Yes, there is a comprehensive training program and ongoing coaching for both experienced individuals and those new to the Workers Compensation industry.

What kind of work environment can employees expect?

Employees can expect a supportive and inclusive work environment that encourages resilience and collaboration.

What kind of benefits does QBE offer its employees?

QBE offers benefits such as hybrid working options, wellbeing programs, flexible leave for new parents, retirement savings matching, income protection insurance, and discounts on various products and services.

What recognition has QBE received as an employer?

QBE has been recognized as a 2021 LinkedIn Top Employer, an HRD Employer of Choice, and has received various awards for diversity, inclusion, and workplace wellbeing.

How can I apply for this position?

To apply for the position, click "Apply" and follow the step-by-step process outlined in the job posting.

What is the deadline for applications?

The application close date is 12/02/2025 at 11:59 PM.

Is QBE an equal opportunity employer?

Yes, QBE is an equal opportunity employer and complies with equal employment opportunity legislation in each jurisdiction it operates.

Finance
Industry
10,001+
Employees
1886
Founded Year

Mission & Purpose

QBE is an international insurer and reinsurer listed on the Australian Securities Exchange and headquartered in Sydney. We employ around 13,000 people in 27 countries. Leveraging our deep expertise and insights, QBE offers commercial, personal and specialty products and risk management solutions to help people and businesses manage risks, build strength and embrace change to their advantage.