FAQs
What are the main responsibilities of the Chargé de Recouvrement?
The main responsibilities include relance clients by emails, letters, and phone calls, managing different phases of debt recovery, negotiating payment plans, preserving client relationships, analyzing BAG to reduce DSO, identifying and resolving disputes, preparing and following up on legal cases, handling collective procedures, and establishing reports on receivables.
What educational background is required for this position?
A minimum education level of Bac +2 in accounting and/or debt collection is required.
How much experience is needed for this role?
A minimum of 4 years of experience in the field of debt collection is required.
What skills are important for the Chargé de Recouvrement role?
Important skills include mastery of office tools (Word, Excel, Outlook), knowledge of SAP or an ERP system for debt collection, negotiation skills, analytical skills, organizational skills, and management of client accounts.
Is travel required for this position?
Yes, travel is expected as part of the role.
Will I be working with clients directly?
Yes, you will be the primary contact for the cabinets and clients that you manage.
What type of work environment can I expect?
You will be working in a supportive office environment based in Lyon, collaborating closely with clients and cabinets as part of the debt collection service.
Are there opportunities for proposing improvements in this role?
Yes, you are encouraged to be proactive and make proposals for improvements in processes.
How will my performance be measured in this role?
Performance will be assessed based on your effectiveness in managing receivables, the relationship with clients, successful negotiation of payment plans, and the reduction of DSO.
What tools or software will I be working with regularly?
You will be using standard office tools such as Word, Excel, and Outlook, as well as SAP or other ERP systems related to debt collection.