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Chargé de Recouvrement Lyon F-H

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KPMG

17d ago

  • Job
    Full-time
    Mid Level
  • Customer Relations
    Accounting & Tax
  • Lyon

AI generated summary

  • You need a Bac +2 in accounting, 4+ years in collections, proficiency in office tools and ERP systems, plus skills in negotiation, analysis, organization, and client account management.
  • You will relance clients, manage recovery phases, negotiate payment plans, preserve client relationships, analyze data, resolve disputes, prepare reports, and be the main contact for your accounts.

Requirements

  • Niveau d’étude : Bac +2 minimum en comptabilité et/ou recouvrement.
  • Expérience : minimum 4 ans d’expériences dans le domaine du recouvrement.
  • Compétences : Maîtrisez les outils bureautiques (word, excel, outlook etc.)
  • Connaissance SAP ou d’un ERP recouvrement.
  • Négociation, analyse et organisation.
  • Gestion de comptes clients

Responsibilities

  • Relance clients par mails, courriers et appels téléphoniques (principalement).
  • Être à l’écoute pour accompagner nos clients et nos cabinets dans les demandes ou la mise à jour de leurs dossiers.
  • Gestion des différentes phases du recouvrement : recouvrement amiable, précontentieux et contentieux dans le respect des procédures internes.
  • Négocier des plans de paiement adaptés à chaque situation.
  • Préserver la relation client.
  • Analyser la BAG pour réduire le DSO et l’impact des provisions tout en assurant les encaissements.
  • Identifier les litiges et les solutionner avec le business par la mise en place de revues.
  • Préparer et suivre les dossiers contentieux.
  • Gestion des procédures collectives.
  • Etablir des rapports sur l’état des créances et les actions à mener.
  • Être l’interlocuteur privilégié des cabinets dont vous avez la gestion.
  • Générer une bonne autonome et prévoir des déplacements.
  • Être force de proposition.

FAQs

What are the main responsibilities of the Chargé de Recouvrement?

The main responsibilities include relance clients by emails, letters, and phone calls, managing different phases of debt recovery, negotiating payment plans, preserving client relationships, analyzing BAG to reduce DSO, identifying and resolving disputes, preparing and following up on legal cases, handling collective procedures, and establishing reports on receivables.

What educational background is required for this position?

A minimum education level of Bac +2 in accounting and/or debt collection is required.

How much experience is needed for this role?

A minimum of 4 years of experience in the field of debt collection is required.

What skills are important for the Chargé de Recouvrement role?

Important skills include mastery of office tools (Word, Excel, Outlook), knowledge of SAP or an ERP system for debt collection, negotiation skills, analytical skills, organizational skills, and management of client accounts.

Is travel required for this position?

Yes, travel is expected as part of the role.

Will I be working with clients directly?

Yes, you will be the primary contact for the cabinets and clients that you manage.

What type of work environment can I expect?

You will be working in a supportive office environment based in Lyon, collaborating closely with clients and cabinets as part of the debt collection service.

Are there opportunities for proposing improvements in this role?

Yes, you are encouraged to be proactive and make proposals for improvements in processes.

How will my performance be measured in this role?

Performance will be assessed based on your effectiveness in managing receivables, the relationship with clients, successful negotiation of payment plans, and the reduction of DSO.

What tools or software will I be working with regularly?

You will be using standard office tools such as Word, Excel, and Outlook, as well as SAP or other ERP systems related to debt collection.

Accounting
Industry
10,001+
Employees

Mission & Purpose

KPMG is one of the Big 4 accounting firms and provides professional services in the areas of audit, tax, and advisory. With a global presence, they offer a wide range of solutions to help organisations navigate complex business challenges, manage risks, and achieve sustainable growth. KPMG's ultimate mission is to inspire confidence and empower change, aiming to deliver high-quality services that contribute to the success and long-term viability of their clients. Their purpose revolves around building trust in the capital markets, supporting economic growth, and fostering a culture of integrity and accountability. Through their expertise, innovation, and commitment to ethical practices, KPMG strives to make a positive impact on businesses, economies, and society as a whole.