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Client Advisor - Full Time / Part Time - Permanent - Amsterdam (F/M)

  • Job
    Full-time
    Junior & Mid Level
  • Customer Relations
    Sales & Business Development
  • Amsterdam

AI generated summary

  • You should have retail or relevant client experience, sales success, flexibility for varying hours, POS proficiency, a degree, and multilingual skills (Dutch, English, French preferred).
  • You will build and nurture client relationships, achieve sales goals, deliver memorable experiences, and embody the brand through exceptional service and communication.

Requirements

  • Experience in retail or luxury retail or relevant client-related experience (e.g., hospitality).
  • Proven track record in achieving sales results.
  • Flexibility to work non-traditional hours, including days, nights, weekends and holidays.
  • Ability to work with a diverse client base.
  • Proficiency with Point of Sales (POS) systems, client tracking systems and Microsoft Outlook/email.
  • A college/university degree.
  • Graduate Gemologist degree or previous Gemological Institute of America (GIA) course work is preferred.
  • Proficiency in multiple languages : Dutch, English, French…

Responsibilities

  • Client Advisors hold the critical position of embodying the Tiffany brand in each and every client interaction using the Tiffany touch; their own flair for making each client’s experience extraordinary. The Client Advisor is an excellent communicator and brand ambassador. His or her passion for Tiffany is conveyed in every conversation and an entrepreneurial spirit is prevalent in the make-up of every Client Advisor. Developing client relationships and exceeding sales plan is first and foremost in the Tiffany Client Advisor’s skill set. The love of building his/her own business by developing client relationships and exceeding sales plan is first and foremost in the Tiffany Client Advisor’s skill set.
  • Sales: Deepen the relationship with our clients to drive lifetime loyalty and spend. Consistently achieve or exceed monthly, quarterly and annual store sales plan. Capture client data. Cultivate new and existing client relationships. Deliver a significant portion of sales through repeat client business. Drive business through key product pillars.
  • Service: Elevate in store experience by consistently delivering memorable moments to every client. Demonstrate passion as a Tiffany brand ambassador during every selling ceremony using the Tiffany Touch; your personal touch. Demonstrate Client Experience Behaviors identified within the TEI program (Voice of Client Survey) and with Tiffany client experience vision. Execute best practices by optimizing hospitality and store amenities to create unique experiences and take action on TEI performance and client feedback.

FAQs

What type of employment is this position available as?

This position is available as both Full Time and Part Time.

Where is the location of the job?

The job is located in Amsterdam.

Is the position permanent?

Yes, the position is permanent.

What are the main responsibilities of a Client Advisor?

The main responsibilities include embodying the Tiffany brand, developing client relationships, exceeding sales plans, and delivering an exceptional in-store experience.

What sales results are expected from a Client Advisor?

Client Advisors are expected to consistently achieve or exceed monthly, quarterly, and annual store sales plans.

What type of customer service is emphasized in this role?

The role emphasizes delivering memorable moments and exceptional service, known as the Tiffany Experience, during every client interaction.

What are the required qualifications for this position?

Required qualifications include experience in retail or luxury retail, a proven track record in sales, flexibility to work non-traditional hours, and proficiency with POS systems and client tracking systems.

Are there preferred qualifications for the Client Advisor role?

Yes, preferred qualifications include a college/university degree, a Graduate Gemologist degree, and proficiency in multiple languages such as Dutch, English, and French.

What type of client base should a Client Advisor be able to work with?

A Client Advisor should be able to work with a diverse client base.

What should one expect in terms of working hours for this position?

The position requires flexibility to work non-traditional hours, including days, nights, weekends, and holidays.

Is experience in the luxury market necessary for applicants?

While not mandatory, experience in luxury retail or related client-related experience is highly valued for this position.

Expertly crafting jewelry for the world’s greatest love stories since 1837.

Retail & Consumer Goods
Industry
10,001+
Employees
1837
Founded Year

Mission & Purpose

In 1837 Charles Lewis Tiffany founded his company in New York City where his store was soon acclaimed as the palace of jewels for its exceptional gemstones. Since then TIFFANY & CO. has become synonymous with elegance, innovative design, fine craftsmanship and creative excellence. During the 20th century fame thrived worldwide with store network expansion and continuous cultural relevance, as exemplified by Truman Capote’s Breakfast at Tiffany’s and the film starring Audrey Hepburn. Today, with more than 13,000 employees, TIFFANY & CO. and its subsidiaries design, manufacture and market jewelry, watches and luxury accessories – including more than 5,000 skilled artisans who cut diamonds and craft jewelry in the Company’s workshops, realizing its commitment to superlative quality. The Company operates more than 300 TIFFANY & CO. retail stores worldwide as part of its omni-channel approach. To learn more about TIFFANY & CO. as well as its commitment to sustainability,