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Client Human Resources Business Partner II

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ADP

2mo ago

  • Job
    Full-time
    Mid & Senior Level
  • Consulting
    People, HR & Administration
  • Norfolk

AI generated summary

  • You need 3-5 years in consulting or HR, customer service experience, or military background. HR certifications preferred or to be pursued. Skills are key; a degree isn’t mandatory.
  • You will resolve client HR issues, exceed expectations through effective communication, and recommend best practices while sharing knowledge with colleagues.

Requirements

  • At least 3-5 years of professional consulting experience or equivalent experience as a practitioner in a systems-related organization
  • At least 3-5 years of experience in a customer service or human resources environment, with proven ability to produce positive results
  • A college degree is great but not required. What's more important is having the skills to do the job. If you don't have a college degree, other acceptable experiences could include:
  • Experience noted above, OR
  • Military Experience. We recognize and appreciate the unique talents and experiences Veterans bring to the table. We value the discipline, commitment, and problem-solving abilities you have developed and are excited to provide an environment where you can continue to make a meaningful impact.
  • HR Certifications (PHR, SHRM-CP, etc., or willing to pursue in the first year

Responsibilities

  • Research, Troubleshoot, and Resolve. You will serve as an HR expert to ADP's largest clients and support ADP's most complex products/technologies. You will solve client problems - taking a broad perspective to identify solutions. You will work independently to resolve issues. You will also work proactively with clients to provide information, best practices, and training on ADP solutions.
  • Communicate and Exceed Client Expectations. You will use your strong interpersonal skills, HR, and ADP product knowledge to communicate with clients and resolve issues. You will set priorities, organize your day, multi-task, change direction, and provide prompt follow-up. You will strive to exceed client expectations in every interaction. You hold yourself to the highest ethical standards and live ADP's core value of "Integrity is Everything."
  • Provide Recommendations and Educate. You will interpret internal or external business issues and recommend solutions/best practices to ADP leadership and clients. You will share knowledge and best practices with less experienced Consultants and Specialists at ADP.

FAQs

What is the primary goal of the Client Human Resources Business Partner II role?

The primary goal is to help clients by serving as a trusted advisor using HR experience, ADP product expertise, and consulting skills to solve their critical business challenges.

What kind of experience is required for this position?

At least 3-5 years of professional consulting experience or equivalent experience in a systems-related organization, as well as 3-5 years of experience in a customer service or human resources environment.

Is a college degree mandatory for this role?

No, a college degree is not mandatory. Relevant experience or military experience can also be considered acceptable qualifications.

Are there opportunities for career advancement in this role?

Yes, ADP offers career advancement opportunities throughout your career journey as part of their commitment to employee growth.

What kind of training does ADP provide to help employees succeed?

ADP provides top-ranked training and world-class service guidelines to help employees achieve success, growth, and continued learning.

How does ADP ensure a positive work environment?

ADP promotes an inclusive environment with a culture of collaboration and belonging, valuing diversity, equity, and inclusion.

What communication skills are necessary for this position?

Strong interpersonal communication skills are essential, both in writing and over the phone, to build rapport with clients, establish trust, and provide clear explanations.

Are there any preferred qualifications for this role?

Yes, HR certifications such as PHR or SHRM-CP are preferred, or the willingness to pursue these certifications within the first year of employment.

How does ADP approach ethical conduct in the workplace?

ADP has a long history of conducting business with high ethical standards and expects employees to uphold values of integrity and respect within the workplace.

What kinds of clients will the Client HR Business Partner be working with?

The individual will work with ADP's largest clients, supporting ADP's most complex products and technologies.

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ADP

Always designing for people.

Human Resources
Industry
10,001+
Employees

Mission & Purpose

ADP is a company that specialises in providing human resources, payroll, and workforce management solutions. With a focus on streamlining HR processes, ADP offers a range of services to help businesses manage their employees efficiently, from payroll processing to talent management. The company's ultimate goal is to empower organisations by simplifying complex administrative tasks related to human capital, allowing them to focus on strategic initiatives and business growth. ADP's purpose is to be a reliable partner for businesses, offering innovative solutions that contribute to the effectiveness and success of their human resources and workforce management functions.

Benefits

  • Medical

  • Life Insurance

  • Commuter Savings

  • Dental

  • ADP Federal Credit Union

  • Vision

  • Matched 401k

  • Home & Auto Insurance Programs

  • Employee Stock Purchase Plan

  • Holidays, Personal Days, Vacation

  • PAID Volunteer Time Off

  • Wellness Offerings