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Client Service Advisor

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WTW

6d ago

  • Job
    Full-time
    Mid & Senior Level
  • Cork

AI generated summary

  • You must be CIP qualified, experienced in insurance or brokering, detail-oriented, proactive, tech-savvy with MS Office, and possess strong communication and problem-solving skills.
  • You will manage client accounts, handle renewals and claims, ensure compliance, foster insurer relationships, provide technical support, and collaborate across teams to enhance client services.

Requirements

  • CIP qualified.
  • Successful and proven experience working for an insurer or broker.
  • All-inclusive client advocate and excellent problem solver.
  • Passion for learning about and understanding the insurance industry.
  • Hardworking, proactive and flexible and desire to take early responsibility.
  • Good IT skills including a high level of proficiency with the Microsoft Office suite.
  • Good interpersonal, organizational, analytical and communication skills.
  • Highly accurate with good attention to detail in completion of all tasks.

Responsibilities

  • Perform the Broking Role for their portfolio of Clients dealing with Renewals, Claims and all mid-term alterations and queries
  • Achieve best client service in an efficient and friendly manner ensuring that all client deadlines are met
  • Achieve an appreciation of each client's business and culture
  • Support and find opportunities to enable growth of the existing client accounts
  • Foster beneficial insurer relationships
  • Follow company procedures for Renewals and New business
  • Maintain Company and regulatory standards/requirements including compliance
  • Participate in project work
  • Provide technical support to colleagues and help in resolving their client problems
  • Build relationships and provide support to a number of different teams across local and offshore business
  • Ambassador to WTW’s purpose, values, culture, and appreciate WTW client's business

FAQs

What is the primary purpose of the Client Service Advisor role?

The primary purpose of the Client Service Advisor role is to perform the broking role for a portfolio of clients and provide a superior level of client service, supporting the business in achieving its objectives.

What qualifications are required for this position?

Candidates are required to be CIP qualified and have successful, proven experience working for an insurer or broker.

What are the key responsibilities of the Client Service Advisor?

Key responsibilities include managing renewals, claims, mid-term alterations, achieving best client service, supporting client account growth, fostering insurer relationships, and maintaining company and regulatory standards.

What benefits does WTW offer to its employees?

WTW offers a negotiable salary, annual leave (23 plus 13 flexi days), comprehensive benefits from day 1, performance bonuses, pension schemes, healthcare allowances, educational support, life assurance, and more.

Is there an opportunity for professional development in this role?

Yes, WTW provides educational support and paid professional membership as part of their benefits, encouraging ongoing learning and development.

What skills are important for this position?

Important skills include interpersonal, organizational, analytical, communication skills, alongside good IT skills and a high level of proficiency with Microsoft Office.

Is this position suitable for new graduates?

While the job requires proven experience, motivated candidates with a passion for the insurance industry and the willingness to learn may also be considered.

What is the company culture at WTW?

WTW values excellence and innovation, fosters an inclusive environment, and encourages employees to be ambassadors for the company's purpose, values, and culture.

Does WTW provide equal employment opportunities?

Yes, WTW is an equal opportunity employer and welcomes applications from people of all backgrounds and abilities.

How can I apply for the Client Service Advisor position?

Candidates interested in applying for the Client Service Advisor position should submit their application through the WTW careers page or the relevant job listing platform.

We transform tomorrows

Finance
Industry
10,001+
Employees
2016
Founded Year

Mission & Purpose

At WTW (NASDAQ: WTW), we provide data-driven, insight-led solutions in the areas of people, risk and capital. Leveraging the global view and local expertise of our colleagues serving 140 countries and markets, we help you sharpen your strategy, enhance organizational resilience, motivate your workforce and maximize performance.