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Cloud Operations Engineering Manager, Support Engineering

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Amazon

7d ago

  • Job
    Full-time
    Mid & Senior Level
  • Engineering
  • Dublin

AI generated summary

  • You must have 3+ years managing technical teams, strong analytics, Linux/networking knowledge, project management experience, and a degree in a relevant field. Enjoy team building and operational excellence.
  • You will manage and mentor a support engineering team, drive technical troubleshooting, prioritize projects, optimize operations with data metrics, and innovate services while ensuring customer focus.

Requirements

  • 3+ years of experience managing technical teams with significant personnel management experience and examples of developing engineers and building successful teams.
  • Highly technical and analytical; will have a strong focus on operational excellence and quality management.
  • Data and metrics driven focus, both qualitative and quantitative.
  • Strong analytical background; comfortable in ambiguous situations.
  • Strong verbal and written communication skills; able to write strong business proposals.
  • Enjoy being a really great people manager.
  • Have an understanding of Linux, networking, Database & other technologies.
  • Have strong project & product management experience.
  • Know how to run a tight, lean, efficient operation.
  • Be great fun to work with.
  • Strong business, operations and technical vision.
  • Experience operating mission-critical online services.
  • Experience managing IT environments on behalf of customers.
  • Experience as a systems administrator, database administrator or software development engineer.
  • Degree in Computer Science, Engineering, Mathematics or a related field.

Responsibilities

  • - Enjoy being a really great people manager. Building, motivating and mentoring a world-class support engineering team is the most important part of this role. You should have a proven track record of recruiting and retaining top talent and excel in day-to-day people and performance management tasks.
  • - Have an understanding of Linux, networking, Database & other technologies. The ideal candidate will have past experience working with an infrastructure team. You will also have a strong level of knowledge in Linux, and/or Windows. You will enjoy keeping your technical skills reasonably current, to the point that you can still contribute to architectural discussions. You regularly take part in deep-dive troubleshooting exercises and drive technical root cause analysis of complex issues.
  • - Have strong project & product management experience. The successful candidate will feel comfortable defining project priorities. This will include helping innovate and invent new value-add services layered on top of our existing services. You will need excellent technical project management skills to deliver product roadmap items as well as other cross-team projects. Experience with Agile methodologies is an advantage.
  • - Know how to run a tight, lean, efficient operation. The right candidate will want to measure and report everything and be very data driven. He/she will excel at using metrics, monitoring and alarming to measure and improve the operational processes and performance of their team.
  • - Be great fun to work with. The right candidate will love what they do and instinctively know how to make work fun.
  • - Strong business, operations and technical vision. Have been successful working across organizational boundaries, bringing together people with diverse perspectives and experience to find solutions.
  • - Experience operating mission-critical online services. Experience in an internet operational environment, including multiple data centers and thousands of servers.
  • - Experience managing IT environments on behalf of customers.
  • - Experience as a systems administrator, database administrator or software development engineer. Experience with Databases, Web services, systems administration (Linux and/or Windows), Networking, Java, Perl, Ruby and Python.
  • - The Amazon Web Services business requires innovative thinking balanced with a strong customer and quality focus. This leader will have a track record of achieving that balance.

FAQs

What kind of experience is required for this position?

The ideal candidate should have 3+ years of experience managing technical teams, with significant personnel management experience and a track record of developing engineers and building successful teams.

What technical skills are important for this role?

A strong understanding of Linux, networking, and database technologies is essential. The candidate should be comfortable participating in technical discussions and troubleshooting complex issues.

Is project management experience a requirement for this position?

Yes, strong project and product management experience is crucial, including defining project priorities and delivering on product roadmap items.

What is the focus of this role within the AWS Support team?

The Operations Manager will focus on managing a team of technical support engineers, interacting with AWS services to ensure a high-quality customer experience, and driving innovation within the team.

How important is data-driven decision-making in this role?

Extremely important. The candidate should be data and metrics driven, able to measure and report on operational processes and performance to improve efficiency.

What kind of team culture can a candidate expect?

The team culture values diverse experiences, inclusivity, and mentorship, fostering an environment of continuous learning and career development.

What degree is preferred for this position?

A degree in Computer Science, Engineering, Mathematics, or a related field is preferred.

Are there opportunities for career growth in this role?

Yes, AWS emphasizes knowledge-sharing, mentorship, and other career-advancing resources to help employees develop into better-rounded professionals.

What characteristics are valued in a candidate for this position?

Characteristics such as strong operational and technical leadership, a passion for building and mentoring teams, and the ability to balance innovative thinking with a strong customer and quality focus are valued.

How does AWS approach work-life balance?

AWS strives for flexibility in its working culture, emphasizing that success at work should not come at the expense of personal sacrifices at home.

Amazon

Retail & Consumer Goods
Industry
10,001+
Employees
1994
Founded Year

Mission & Purpose

Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. We are driven by the excitement of building technologies, inventing products, and providing services that change lives. We embrace new ways of doing things, make decisions quickly, and are not afraid to fail. We have the scope and capabilities of a large company, and the spirit and heart of a small one. Together, Amazonians research and develop new technologies from Amazon Web Services to Alexa on behalf of our customers: shoppers, sellers, content creators, and developers around the world. Our mission is to be Earth's most customer-centric company. Our actions, goals, projects, programs, and inventions begin and end with the customer top of mind. You'll also hear us say that at Amazon, it's always "Day 1."​ What do we mean? That our approach remains the same as it was on Amazon's very first day - to make smart, fast decisions, stay nimble, invent, and focus on delighting our customers.