FAQs
Is this position fully remote?
Yes, this position is fully remote, and you can work from anywhere within the U.S.
What are the primary responsibilities of a Cloud Operations Tech Support Analyst?
The primary responsibilities include managing cloud infrastructure, providing level 2 support, maintaining highly available systems, developing automation for server deployment, configuring monitoring tools, and participating in incident management.
What qualifications are required for this role?
Required qualifications include a Bachelor's degree in Computer Science or 7+ years of equivalent experience, AZ-900 certification, and experience in Linux administration, security best practices, debugging, and Azure services.
Are there preferred qualifications for this role?
Yes, preferred qualifications include AZ-104 and AZ-500 certifications, experience with Open IAM, familiarity with ITSM/SaaS, and knowledge of regulatory security and compliance requirements.
What kind of experience is required with cloud infrastructure?
At least 1 year of hands-on experience with Azure services, including Entra, AKS, Firewall, and other networking components, is required.
What is the salary range for this role?
The salary range for this role is between $89,800 and $176,700 annually, based on factors like local labor markets and experience.
Is experience in the healthcare sector preferred?
Yes, experience related to healthcare and/or financial PHI/PII data protection is preferred.
Are employees required to adhere to any policies when working remotely?
Yes, all employees working remotely must adhere to UnitedHealth Group’s Telecommuter Policy.
What benefits are offered with this position?
Benefits include a comprehensive benefits package, incentive and recognition programs, equity stock purchase, and 401(k) contributions, all subject to eligibility requirements.
What is UnitedHealth Group's stance on diversity and inclusion?
UnitedHealth Group is committed to creating a diverse and inclusive environment and is an Equal Employment Opportunity/Affirmative Action employer, ensuring all qualified applicants receive consideration without regard to various protected characteristics.