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Cloud Support Engineer - Storage and Content Delivery (French speaker)

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Amazon

14d ago

  • Job
    Full-time
    Mid & Senior Level
  • Software Engineering
    IT & Cybersecurity
  • Dublin

AI generated summary

  • You must be fluent in French, have CDN experience, knowledge of media frameworks, a relevant degree, cloud computing understanding, and scripting skills in multiple languages.
  • You will troubleshoot complex customer issues, collaborate with AWS teams, communicate during critical events, create technical content, and drive process improvements for better support experiences.

Requirements

  • Fluency in French
  • Experience with Content Delivery Networks, knowledge of web caching, validation, cache-control and experience troubleshooting streaming issues. Lost stream, loss of quality
  • Knowledge with media frameworks, using both video and audio, such as FFmpeg, Quicktime, DirectShow and experience troubleshooting filesystem, block and object storage
  • Bachelor’s degree in Engineering/Computer Science/ Mathematics or related field
  • Understanding of cloud computing concepts and/or experience with any cloud platforms (AWS, Azure, Google Cloud)
  • Experience scripting or developing in one or more of the following languages: UNIX Shell, Python, R, Ruby, GO, Java, .NET (C#), JavaScript

Responsibilities

  • - Learn and use groundbreaking technologies.
  • - Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs.
  • - Interact with leading engineers around the world.
  • - Partner with Amazon Web Services teams to help reproduce and resolve customer issues.
  • - Leverage your extensive customer support experience to provide feedback to internal AWS teams on how to improve our services.
  • - Drive customer communication during critical events.
  • - Drive projects that improve support-related processes and our customers’ technical support experience.
  • - Write tutorials, how-to videos, and other technical articles for the developer community.
  • - Work on critical, highly complex customer problems that may span multiple AWS services.

FAQs

What language proficiency is required for this position?

Fluency in French is required for this position.

What technical experience is preferred for a Cloud Support Engineer focusing on Storage and Content Delivery?

Candidates should have experience with Content Delivery Networks, knowledge of web caching, as well as troubleshooting streaming issues, and familiarity with media frameworks such as FFmpeg, Quicktime, and DirectShow.

What is the main responsibility of a Cloud Support Engineer in this role?

The main responsibility is to assist customers with their technical issues, leveraging advanced troubleshooting techniques to provide tailored solutions for their individual needs.

Is a degree required for this position?

Yes, a Bachelor's degree in Engineering, Computer Science, Mathematics, or a related field is required.

What programming or scripting skills are beneficial for this role?

Experience in scripting or developing in one or more of the following languages is beneficial: UNIX Shell, Python, R, Ruby, GO, Java, .NET (C#), or JavaScript.

What does a typical day look like for this role?

A typical day involves solving customer cases through various channels, applying advanced troubleshooting techniques, coaching new hires, and potentially working on process improvement initiatives.

How does AWS Support prioritize work-life balance?

AWS Support values work-life harmony and strives for flexibility as part of its working culture, recognizing that success at work should not come at the expense of sacrifices at home.

Is experience with cloud platforms required?

While not mandatory, understanding of cloud computing concepts and/or experience with cloud platforms (such as AWS, Azure, or Google Cloud) is preferred.

What type of training is provided for new employees?

AWS offers training programs to help employees develop the skills required to be successful in their roles as Cloud Support Engineers.

What opportunities for career advancement does AWS Support provide?

AWS Support promotes advancement opportunities across the organization to help employees meet their career goals, including mentorship and knowledge-sharing resources.

Amazon

Retail & Consumer Goods
Industry
10,001+
Employees
1994
Founded Year

Mission & Purpose

Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. We are driven by the excitement of building technologies, inventing products, and providing services that change lives. We embrace new ways of doing things, make decisions quickly, and are not afraid to fail. We have the scope and capabilities of a large company, and the spirit and heart of a small one. Together, Amazonians research and develop new technologies from Amazon Web Services to Alexa on behalf of our customers: shoppers, sellers, content creators, and developers around the world. Our mission is to be Earth's most customer-centric company. Our actions, goals, projects, programs, and inventions begin and end with the customer top of mind. You'll also hear us say that at Amazon, it's always "Day 1."​ What do we mean? That our approach remains the same as it was on Amazon's very first day - to make smart, fast decisions, stay nimble, invent, and focus on delighting our customers.