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Communications Specialist

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Orlando Health

1mo ago

  • Job
    Full-time
    Junior Level
  • Healthcare
  • Orlando

AI generated summary

  • You need a high school diploma, medical terminology course (or EMT license), and 2 years in a clinical setting (1 year with EMT). CFC certification preferred.
  • You will coordinate air and ground medical communications, dispatch flight crews, ensure safe operations, triage requests, and collaborate with healthcare teams in a fast-paced environment.

Requirements

  • High School Graduate or equivalent.
  • Medical Terminology course; or
  • State of Florida EMT license may be substituted in lieu of course
  • None required
  • CFC certification preferred
  • Two (2) years of experience in clinical healthcare setting; or
  • A State of Florida EMT license may substitute for up to one (1) years of the required experience.

Responsibilities

  • Performs primary flight following duties for all Air Care Team aircraft.
  • Communicates with all flight crew as needed relaying important information to ensure safe flight and increase situational awareness.
  • Provides the safe conduction of all flight operations for all heliports, FSED’s, and Bases affiliated with the Air Care Team located on Orlando Health campuses both visually and via radio when applicable.
  • Coordinates all ground medical communications for APH team.
  • Coordinates all critical care ground medical communications for ORMC, and all Orlando Health (OH) facilities.
  • Coordination of interfacility transport of patients within the OH system/network.
  • Answers incoming requests for service and coordinates operations for both the Air Care Team and Emergency Transfer Center utilizing multiple telephones, computers, mapping software, radios, flight application(s), dispatch software, and other technology/software as required.
  • Facilitates all requests for physician acceptance to Orlando Health hospitals via the Emergency Transfer Center (ETC).
  • Triages and performs multiple critical tasks in a stressful environment calmly and collectively and completes tasks in a timely manner. Functions as a team member in all respects of the Air Care Team and ETC Team.
  • Operates specialized computer system(s), and EHR/EMR, for rapid entry and processing of all requests for air medical and critical care ground services.
  • Operates the phone system to coordinate transfer and transport communication process.
  • Collaborates with physicians and healthcare team to facilitate transfer and transport requests.
  • Utilizes Orlando Health EHR system and applications to coordinate transfer and transport communication related to the patients’ medical records.
  • Dispatches flight crews via department and OH approved dispatching systems, and radio swiftly, accurately, and efficiently.
  • Maintains a safe and clean environment.
  • Demonstrates competency in unit specific tasks and skills as defined by unit specific competency list.
  • Communicate appropriate information regarding aspects of the mission to fellow team members for effective decision making.

FAQs

What are the working hours for the Communications Specialist position?

The working hours for this position are from 7am to 7pm.

Is prior experience in healthcare required for this position?

Yes, a minimum of two years of experience in a clinical healthcare setting is required, or a State of Florida EMT license may substitute for up to one year of the required experience.

What type of software and technology will I be using in this role?

You will utilize multiple telephones, computers, mapping software, radios, flight applications, dispatch software, and Orlando Health EHR systems for coordination and communication.

Are there any specific educational requirements for this position?

Yes, candidates must be high school graduates or have an equivalent qualification. Completion of a Medical Terminology course is preferred, or a State of Florida EMT license may substitute for this course.

Is there any licensure or certification required for the Communications Specialist role?

No specific licensure or certification is required, but CFC certification is preferred.

What responsibilities does the Communications Specialist have regarding patient transfers?

The Communications Specialist is responsible for coordinating all interfacility transport of patients within the Orlando Health system, as well as facilitating physician acceptance for transfers via the Emergency Transfer Center.

How does the role contribute to flight operations for the Air Care Team?

The Communications Specialist performs primary flight following duties, communicates vital information to flight crews, and helps ensure the safe conduct of all flight operations.

What skills are essential for success in this role?

Essential skills include the ability to triage and perform multiple critical tasks calmly in stressful environments, excellent communication skills, proficiency in operating various software systems, and a strong ability to collaborate with healthcare professionals.

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Orlando Health

A trusted leader inspiring hope through the advancement of health.

Science & Healthcare
Industry
10,001+
Employees
1918
Founded Year

Mission & Purpose

Orlando Health is a not-for-profit healthcare organization with $7.6 billion of assets under management that serves the southeastern United States. Headquartered in Orlando, Florida, the system was founded more than 100 years ago.