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Contact Centre Customer Sales Advisor - Dublin - weekdays only!

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Sky

15d ago

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Sales & Business Development
  • Dublin

AI generated summary

  • You should be passionate about customer service, target-driven, great at connecting with people, understanding customer needs, creative in problem solving, and eager to learn new skills.
  • You will take inbound calls from customers, assess their needs, overcome objections, and ensure they have suitable packages while providing support Monday to Friday, 9am - 5:30pm.

Requirements

  • - A passion for great customer service
  • - Target driven
  • - Brilliant at connecting with people
  • - Ability to understand our customers' needs
  • - Creative approach to problem solving
  • - Willingness to learn new skills

Responsibilities

  • Take inbound calls from existing customers who are thinking about cancelling all or part of their subscription.
  • Get to know your customer through great conversations to assess their needs & overcome any objections they may have and make sure they have a package that suits their needs best.
  • Be available to support our customers Monday to Friday between the hours of 9am - 5:30pm.
  • Training and Development is hugely important to us which is why we'll teach you all you need to know about our award-winning products and how to deal with any challenge, no matter how big or small, so you can achieve your full potential as a Sales Advisor.
  • Please be advised that if successful, full attendance is required for the first 6 weeks of training.

FAQs

Do we support remote work?

Yes, we operate a hybrid model that allows you to split your time between home and the office.

What are the working hours for this position?

The working hours are Monday to Friday, between 9am and 5:30pm.

Is there a training program for new hires?

Yes, we provide in-depth sales training, and full attendance is required for the first 6 weeks of training.

What is the starting salary for this position?

The starting salary is €30,015 per annum.

Are there opportunities for bonuses?

Yes, there is an opportunity to earn up to an 18% bonus each year.

What kind of customer interactions will I have in this role?

You will take inbound calls from existing customers who are considering cancelling their subscription and assist them with their needs.

What benefits do employees receive?

Employees receive benefits such as free Sky TV, discounted broadband, private healthcare, an annual sharesave scheme, a pension plan, life assurance, dental healthcare options, and exclusive discounts from over 800 retailers.

Is there a clear progression path within the company?

Yes, there is a clear progression path, including opportunities to upskill through our Advisor Development Program and Emerging Leader Program.

How does the application process work?

The application process includes a series of questions and a video round. If adjustments are needed, candidates can contact the Recruitment Team for support.

Where is the contact centre located?

The contact centre is located at Burlington Plaza in the centre of Dublin.

Is there a requirement for a criminal record check?

Yes, if your application is successful, you will be asked to complete a criminal record check. Depending on the nature of any convictions, the job offer may be withdrawn.

Sky

A job you ❤️ to talk about

Entertainment & Media
Industry
10,001+
Employees
1989
Founded Year

Mission & Purpose

With 24 million customers across six countries, Sky is Europe’s leading media and entertainment company and is proud to be part of the Comcast group. Our 32,000 employees help connect our customers to the very best entertainment, sports, news, arts and to our own local, original content. Following the success of Sky originals like Chernobyl, we plan to double our investment in original content by 2024. We’re also developing a new TV and movie studio, Sky Studios Elstree, which is expected to lead to the creation of over 2,000 new jobs and generate an additional £3 billion of production investment in UK creative sector in the first five years alone. Our technology allows Sky customers to watch what they want, when they want, how they want and connects millions of people to content they love. And our online streaming service, NOW, brings viewers all the enjoyment of Sky with the flexibility of a contract-free service. We also believe that a company of our scale has a responsibility that goes beyond our business, and into the community. We recently announced a series of commitments to help tackle racial injustice and improve diversity and inclusion. To ensure the commitments are delivered, Sky will invest £10million per year across its markets for each of the next three years. We’re committed to being Europe’s first net zero carbon entertainment company by 2030 – two decades before we have to – and we’re an inclusive employer recognised by The Times and Stonewall for our commitment to diversity.