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Contact Centre Sell Advisor - Office hours Monday to Friday only!

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Sky

10d ago

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Sales & Business Development
  • Dublin

AI generated summary

  • You should have a passion for selling, experience in a target-driven environment, strong interpersonal skills, problem-solving creativity, and a willingness to learn new skills.
  • You will handle inbound calls from new and existing customers, assist with joining or upgrading packages, and promote suitable options while supporting customers Monday to Friday, 8.45am - 7pm.

Requirements

  • A passion for selling and identifying upsell opportunities
  • Experience working in a target driven environment
  • Brilliant at connecting with people
  • Ability to understand our customers' needs and requirements
  • Creative and innovative approach to problem solving
  • Willingness to learn new skills

Responsibilities

  • Take inbound calls from new customers wanting to join Sky or existing customers looking to upgrade or amend their package.
  • Be a Sky Ambassador selling the right package to the right customer.
  • Be available to support our customers Monday to Friday between the hours of 8.45am - 7pm.

FAQs

What are the working hours for the Contact Centre Sell Advisor role?

The working hours are Monday to Friday, between 8.45am and 7pm.

What is the salary for this position?

The salary for the Contact Centre Sell Advisor role is €30,015 per annum, with the opportunity to earn up to an 18% bonus each year.

Is training provided for new employees?

Yes, comprehensive training is provided, and full attendance is required for the first 6 weeks of training.

What type of environment will I be working in?

You will be working in a hybrid environment, splitting your time between home and the office, with a requirement to be on-site for 2 days a week.

Are there any incentives or rewards for employees?

Yes, there are regular incentives and rewards as part of the role.

What benefits does Sky Ireland offer to employees?

Benefits include free Sky TV, discounted broadband, private healthcare, an annual sharesave scheme, a pension plan, life assurance, dental healthcare options, and exclusive discounts from over 800 retailers.

How can I apply for the job?

You can apply for the job directly through the Sky Ireland careers website.

Is previous sales experience required for this position?

While experience in a target-driven environment is preferred, we are more focused on your potential and passion for selling.

What is the work environment like at the contact centre?

The contact centre provides access to free tea and coffee, a break-out TV area, bike racks, changing/shower facilities, and discounted bus travel.

Will I need to undergo a background check if my application is successful?

Yes, if your application is successful, you will be required to complete a criminal record check.

Sky

A job you ❤️ to talk about

Entertainment & Media
Industry
10,001+
Employees
1989
Founded Year

Mission & Purpose

With 24 million customers across six countries, Sky is Europe’s leading media and entertainment company and is proud to be part of the Comcast group. Our 32,000 employees help connect our customers to the very best entertainment, sports, news, arts and to our own local, original content. Following the success of Sky originals like Chernobyl, we plan to double our investment in original content by 2024. We’re also developing a new TV and movie studio, Sky Studios Elstree, which is expected to lead to the creation of over 2,000 new jobs and generate an additional £3 billion of production investment in UK creative sector in the first five years alone. Our technology allows Sky customers to watch what they want, when they want, how they want and connects millions of people to content they love. And our online streaming service, NOW, brings viewers all the enjoyment of Sky with the flexibility of a contract-free service. We also believe that a company of our scale has a responsibility that goes beyond our business, and into the community. We recently announced a series of commitments to help tackle racial injustice and improve diversity and inclusion. To ensure the commitments are delivered, Sky will invest £10million per year across its markets for each of the next three years. We’re committed to being Europe’s first net zero carbon entertainment company by 2030 – two decades before we have to – and we’re an inclusive employer recognised by The Times and Stonewall for our commitment to diversity.