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Contractor Relations Manager, DSP Relations

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Amazon

1mo ago

  • Job
    Full-time
    Mid & Senior Level
  • New York

AI generated summary

  • You need 4+ years in compliance or risk management, a bachelor's degree, confidentiality handling, 3+ years defining program requirements, auditing credentials, and experience with SQL and Excel.
  • You will investigate sensitive HR issues, manage casework, analyze data for trends, collaborate with partners, and address urgent employee relations challenges efficiently.

Requirements

  • 4+ years of compliance program management, legal, governance, audit, risk/loss prevention, or equivalent experience
  • Bachelor's degree or equivalent
  • Experience handling confidential information
  • 3+ years of program requirements definition and data and metrics leveraging to drive improvements experience
  • Professional auditing qualification, or similar risk or compliance credentials
  • Experience with SQL and Excel

Responsibilities

  • Investigate highly sensitive HR and Employee Relations issues, including: Conducting complainant, witness and subject employee interviews; Analyzing data from various internal systems; Case adjudication; Proposing remedial action based on investigation findings; Production of completed investigation documentation
  • Independently manage assigned casework, bringing investigations to closure rapidly and definitively
  • Design, collect, and analyze multiple levels of employee and stakeholder feedback
  • Analyze aggregate casework data to identify issue trends and opportunities for proactive issue mitigation
  • Analyze casework trends and produce strategic recommendations to the business to proactively address systemic issues
  • Partner to engage in continuous improvement of communication vehicles and practices
  • Partner in analysis and revision of people programs, policies, and practices to sustain a positive work environment for Delivery Station Associates and Drivers
  • Consult and collaborate with business partners, Corporate ER teams, Legal teams, and 3rd Party Vendors on complex employee investigations
  • The individual also will work reactively on critical employee relations issues that are crisis-oriented and typically can only be successfully completed with limited time. Balancing time between projects and crisis-response is a critical component for success in the position.

FAQs

What is the primary responsibility of the Contractor Relations Investigator?

The primary responsibility of the Contractor Relations Investigator is to investigate highly sensitive HR and Employee Relations issues and ensure fair and respectful treatment of employees within our Delivery Station partners.

What qualifications are required for the Contractor Relations Manager position?

The qualifications include 4+ years of compliance program management, legal, governance, audit, risk/loss prevention experience, and a Bachelor’s degree or equivalent.

Is experience with SQL and Excel necessary for this role?

Yes, experience with SQL and Excel is preferred as it will be used to analyze data and drive improvements.

Where is this position based?

This position is open to candidates in New York, NY, and Bellevue, WA.

What type of issues will the Investigator handle?

The Investigator will handle a broad spectrum of employee and labor relations issues, including sensitive HR investigations, employee grievances, and compliance matters.

What is the compensation range for this position?

The base pay for this position ranges from $66,800/year in the lowest geographic market up to $142,800/year in the highest geographic market.

Does Amazon offer equity or sign-on payments as part of the compensation package?

Yes, Amazon may provide equity, sign-on payments, and other forms of compensation as part of a total compensation package, depending on the position offered.

Is there an emphasis on diversity and inclusion in the workplace?

Yes, Amazon is committed to creating a diverse and inclusive workplace and is an equal opportunity employer.

What skills are important for success in this role?

Strong communication, interpersonal skills, and the ability to analyze data and identify trends are important for success in this role.

Is this position focused more on proactive or reactive issues?

The position involves both proactive measures to analyze and mitigate issues and reactive responses to critical employee relations issues that require timely action.

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Amazon

Retail & Consumer Goods
Industry
10,001+
Employees
1994
Founded Year

Mission & Purpose

Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. We are driven by the excitement of building technologies, inventing products, and providing services that change lives. We embrace new ways of doing things, make decisions quickly, and are not afraid to fail. We have the scope and capabilities of a large company, and the spirit and heart of a small one. Together, Amazonians research and develop new technologies from Amazon Web Services to Alexa on behalf of our customers: shoppers, sellers, content creators, and developers around the world. Our mission is to be Earth's most customer-centric company. Our actions, goals, projects, programs, and inventions begin and end with the customer top of mind. You'll also hear us say that at Amazon, it's always "Day 1."​ What do we mean? That our approach remains the same as it was on Amazon's very first day - to make smart, fast decisions, stay nimble, invent, and focus on delighting our customers.