Logo of Huzzle

CRM Integration Specialist

image

Bark.com

11d ago

  • Job
    Full-time
    Junior (1-2 years) - Mid-level (3-4 years)
  • Marketing
  • London

AI generated summary

  • You must have deep technical expertise in CRM integration. Experience with Salesforce and HubSpot essential. Superior communication and problem-solving skills vital. Client-centric mindset and project management experience required. Security and compliance awareness a must.
  • You will take charge of CRM integration strategy, communicate with clients, develop advanced solutions, provide ongoing support, and optimize workflows for a seamless experience.

Requirements

  • Deep Technical Expertise: Proven ability in integrating SaaS solutions with CRM systems using advanced tools. Extensive experience with API configurations, scripting, and troubleshooting using tools like Postman.
  • Specific CRM Experience: Hands-on experience with Salesforce and HubSpot as a minimum. Demonstrable ability to navigate these systems' complexities and leverage their APIs for optimal integration.
  • Superior Communication: Exceptional ability to communicate technical details effectively to both technical and non-technical stakeholders. Capable of leading demonstrations and technical discussions with clarity and confidence.
  • Analytical Problem-Solving: Strong analytical skills with a proven track record of resolving urgent technical issues and delivering solutions under tight deadlines.
  • Client-Centric Mindset: Commitment to exceptional client service, continuously seeking to improve client satisfaction and deepen client relationships.
  • Educational Background: Bachelor’s degree in Computer Science, Information Systems, or related field. Certifications related to CRM systems, SaaS integrations, or similar technologies are highly preferred.
  • Desired Skills and Experience:
  • Project Management: Experience managing complex projects, demonstrating the ability to own projects from conception through to completion, adhering to timelines, and maintaining good communication with stakeholders.
  • Technical Training Skills: Capable of developing and conducting technical training sessions for clients to ensure effective use of integrated solutions.
  • Security and Compliance Awareness: Knowledge of data security practices, privacy laws, and compliance standards applicable to SaaS and CRM integrations.

Responsibilities

  • Strategic Ownership of the Sales Integration Function: Develop a program of improvements for our integrations function. Drive that strategy forward with support from our development team. Ensuring that we have a reliable and repeatable way to integrate with our clients CRM systems.
  • Technical Consulting and Pre-Sales: Engage directly with clients to understand their technical needs and articulate complex integration processes clearly. Assess and analyse their CRM systems to design integration strategies that optimise their workflow and platform efficiency.
  • Advanced Technical Integration: Develop and deploy robust integration solutions using both existing and newly created scripts and tools. Ensure these integrations work seamlessly across different CRM systems, enhancing the client's experience and interaction with our platform.
  • Custom Solution Engineering: Utilise advanced automation tools (e.g., Zapier) to design, build, and maintain customised solutions. Address unique client challenges through creative and technically sophisticated approaches.
  • Ongoing Client Support: Provide expert-level support and training to clients post-integration, ensuring optimal functionality and satisfaction. Monitor and troubleshoot any issues with CRM integrations, recommending improvements and upgrades when necessary. A

Application Process

  • Screening Call with Talent Partner (30 mins)
  • 1st Stage - Hiring Manager Stage (45 mins)
  • 2nd Stage - Technical Task (60 mins)
  • 3rd Stage - Values interview (30 mins)

FAQs

What is the main responsibility of a CRM Integration Specialist?

The main responsibility of a CRM Integration Specialist is to own and manage the CRM integrations function end to end, defining and driving forward the strategy to meet client integration requirements in a reliable and repeatable way.

What skills are required for a CRM Integration Specialist?

A CRM Integration Specialist should have a strong technical foundation, deep system integration knowledge, experience with CRM systems, and the ability to work closely with development teams to ensure new standard integration technologies meet requirements.

How does a CRM Integration Specialist contribute to the sales team?

A CRM Integration Specialist acts as an advocate in the sales team, driving improvements in the CRM integrations function and working to enhance client relationships and platform functionality through improved processes and technologies.

What experience is necessary for a CRM Integration Specialist?

A CRM Integration Specialist should have experience with systems integrations, CRM systems, and implementing new standard integration technologies. Experience in a similar role or related field is preferred for this position.

What role does a CRM Integration Specialist play in meeting client requirements?

A CRM Integration Specialist plays a critical role in meeting client requirements by defining and implementing reliable and repeatable CRM integrations that enhance client relationships and platform functionality.

Technology
Industry
51-200
Employees
2014
Founded Year

Mission & Purpose

Here at Bark, we are on a mission to revolutionise and become the market leader, go to online marketplace for professional services. Bark is the UK’s largest & fastest growing services marketplace, helping people find the right professional for their project in over 1,500 unique categories. The business is already in scale up mode, profitable with a proven model but still has the feel and agility of a startup with a small team of just over 140 people and most of its work still to do. We use cutting-edge technology and an extraordinarily talented team of people to solve an age-old problem; how to find the best available professional for any job, every time no matter what the need. We are a dynamic, exciting, forward thinking business – but with the financial security of a PE backed, revenue generating established company – so you get all the benefits of working in a scale-up environment (ownership, agility, responsibility and stimulation) without any of the worry. We placed sixth on the The Sunday Times Tech Track 100 and with a presence in ten countries globally with imminent plans for further expansion you can join us at a genuinely exciting time where a true impact can be made.