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Customer and Trading Manager - Convenience

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Sainsbury's

17d ago

  • Job
    Full-time
    Entry & Junior Level
  • Bath

AI generated summary

  • You need experience in customer service, a positive attitude, team leadership skills, strong communication, decision-making abilities, adaptability, and basic knowledge of financial and operational KPIs.
  • You’ll manage daily store operations, lead your team, plan shifts and resources, ensure product availability, and deliver effective handovers while fostering an inclusive work environment.

Requirements

  • What you’ll need to succeed:
  • Experience in a customer-led environment
  • A positive, can-do attitude, and a passion for delivering exceptional customer service
  • Ability to motivate and lead a team
  • Strong communication skills to work effectively with colleagues and customers
  • Excellent decision-making and problem-solving skills
  • Flexibility to adapt to changing priorities and working patterns
  • Basic understanding of financial and operational KPIs

Responsibilities

  • You’ll be responsible for everything that happens instore during your shift; and great training will give you the confidence to lead your team, plan resources effectively and ensure customers are always delighted.
  • You’ll run the shift during the day, managing your team’s performance and time, demonstrating a decisive, organised and inclusive approach.
  • Reporting into the Store Manager, you and the small team of other managers will be planning in advance including shift patterns, product availability and busy times throughout the day so that those essential products are there for our customers and everything runs like clockwork.
  • And at the end of every shift, you’ll give a thorough handover to the next Manager.
  • We’ll give you the time and space you need to do all that properly.
  • Because when our teams work really well together, our customers notice.
  • You’ll ultimately be accountable for making everything as good as it can be.
  • As a Customer and Trading Manager in our convenience stores we’ll even give you the opportunity to work your full time hours across four days.
  • You’ll nurture a team where everyone feels supported to be themselves.

FAQs

What is the salary for the Customer and Trading Manager position?

The salary for the Customer and Trading Manager position is £29,250.

Where is the job located?

The job is located at Bath Local Store, Bath, BA1 2AN.

What type of contract is offered for this position?

This position is offered as a permanent contract.

What is the business area for this job?

The business area for this job is Retail.

What responsibilities will I have as a Customer and Trading Manager?

As a Customer and Trading Manager, you will manage everything that happens instore during your shift, oversee your team’s performance, plan resources effectively, and ensure customer satisfaction.

Is there an opportunity for career development in this role?

Yes, there are plenty of opportunities for you to stretch and develop your skills, alongside a clear induction and training plan specific to your needs.

Can I work my hours flexibly?

Yes, you will have the opportunity to work your hours flexibly over four days.

What are some of the employee benefits offered?

Employee benefits include a discount card, free food and hot drinks, generous holiday entitlement, pension matching, and wellbeing support, among others.

Does Sainsbury’s offer maternity and paternity leave?

Yes, Sainsbury’s offers generous maternity and paternity leave.

What is the process to apply for this position?

You can click ‘apply’ to start your Sainsbury’s journey.

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Sainsbury's

Lend a hand, lead an industry, break the mould. Become the best you that you can be, in a role you enjoy.

Retail & Consumer Goods
Industry
10,001+
Employees
1869
Founded Year

Mission & Purpose

Sainsbury's is one of the UK's leading supermarket chains, offering a wide range of groceries, household essentials, clothing, and other products both in-store and online. With a focus on quality, affordability, and convenience, Sainsbury's serves millions of customers across the country through its network of stores, online shopping platform, and delivery services. Committed to sustainability and social responsibility, Sainsbury's strives to reduce its environmental impact, support local communities, and promote healthier living choices among its customers.

Benefits

  • Colleague discount card

    4 weeks into your role, you’re eligible for a handy 10% off your shop. That’s every time you spend with Sainsbury’s, Argos or Habitat, in store and online. And you can nominate a second user for your card, be that your mother, brother or significant other (as long as you live at the same address).

  • Annual bonus scheme

    While our bonus schemes vary across different sites and roles, they all share the same feel-good factor. Good to know.

  • Pensions

    Planning for your future? So are we. We’ll automatically enroll you onto our pension scheme. And we’ll give you free life cover, equating to a year’s pay. If you choose to pay more with Step Up contributions, then your pension and life cover increases.

  • Holidays

    Whilst holiday allowances vary across roles, we offer a paid holiday entitlement that grows as your career does.

  • Love it

    Enjoy group outings and fun activities? The you’ll love “love it!”. Love it is the home for hundreds of exclusive discounts and savings at over a thousand retailers, including restaurants, cinemas and retail stores. What’s not to love?

  • Awards for long service

    We owe so much to our long-serving colleagues. That’s why we’re all about rewarding their continuous service and celebrating their key milestones. Just the way it should be.