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Customer Delivery Driver

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Tesco

9d ago

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Logistics

AI generated summary

  • You must have a valid UK/EU driving license for 12+ months, build strong relationships, be customer-focused, adaptable, energetic, and share improvement ideas with your team.
  • You will deliver customer orders, maintain van cleanliness, communicate changes or substitutions, ensure product care, and manage delivery times while keeping the yard tidy.

Requirements

  • A UK/EU/EEA Driving licence (Full or Automatic only) for at least 12 months with no more than 3 penalty points.
  • Able to adhere to the GB Domestic Driving Rules
  • Build relationships with colleagues to create team spirit, working together to make sure our store is the best it can be for customers.
  • Warm and welcoming in interactions with customers and colleagues, taking time to understand the customer and say ‘Thank you’.
  • Acting quickly to respond to the changing needs of our customers and embracing change within my store.
  • Energetic and driven to deliver beyond expectations, integrating home and work to achieve a balance that is right for me.
  • Sharing ideas with my Manager and other colleagues on how we can improve our store for customers.

Responsibilities

  • Delivering your part of our customer shopping trip by:
  • Ensuring the van and trays I use are clean and kept tidy/organised.
  • Leaving the back yard clean, tidy and clear of rubbish, and picking up litter as I see it.
  • Ensuring trays are washed as part of the tray wash process.
  • Loading the van as required, checking the van for roadworthiness.
  • Talking to the customer about any changes to their order, including short code item and substitutions, offering a refund for anything they are unhappy with.
  • Taking care of products/deliveries as if they were my own.
  • Explaining to the customer that they will not be charged any more for their substitutions.
  • Delivering during the customers time slot.
  • Calling the customer before arriving at their property if early.
  • Calling the store/centre if running 30 or more minutes late.

FAQs

What is the main responsibility of a Customer Delivery Driver at Tesco?

The main responsibility is delivering customer shopping trips while providing excellent service, maintaining cleanliness and organisation in the van, and engaging with customers regarding their orders.

What qualifications are necessary for this role?

Candidates must have a UK/EU/EEA Driving licence (Full or Automatic) for at least 12 months with no more than 3 penalty points and the ability to adhere to GB Domestic Driving Rules.

Are there opportunities for flexible working hours?

Yes, Tesco welcomes discussions about flexible working, including part-time, full-time, and school-time friendly shift patterns.

What benefits does Tesco offer employees?

Tesco offers various benefits including starting holiday entitlement of 20 days plus a personal day, discounts on shopping, free wellbeing services, life cover, a pension plan, uniform provision, and access to colleague networks.

How does Tesco promote diversity and inclusion?

Tesco is committed to diversity, equity, and inclusion, ensuring that everyone feels represented and can be themselves at work, fostering a culture where Everyone’s Welcome.

What is the hourly rate for this position?

The hourly rate for the Customer Delivery Driver position is £14.05 per hour.

Is there a minimum age requirement to apply for this role?

Yes, Tesco requires candidates to have passed the school leaver’s age and to be over 18 if the role involves working during specified night shifts or in certain areas.

Can I receive individual feedback after applying?

Individual feedback can only be provided to candidates who attend an interview; feedback will not be provided to other applicants.

Are there special considerations for applicants with disabilities?

Yes, Tesco is accredited as a Disability Confident Leader and is committed to providing a fully inclusive and accessible recruitment process for all candidates, including those with disabilities.

Retail & Consumer Goods
Industry
10,001+
Employees
1919
Founded Year

Mission & Purpose

One of the world’s largest retailers of consumer goods from food to fashion. Serving our customers, communities and planet a little better every day in our stores and online is at the heart of everything we do. Founded in 1919 by Jack Cohen using the £30 he received on leaving the Royal Flying Corp, we’ve come a long way from his small market stall in East London. Today over 400,000 colleagues work across our stores, office, distribution and customer engagement centres in the UK, Europe and Asia. Share our passion for the people, products and places that make us great, and we can offer the right support to develop your skills.