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Customer Experience Manager

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Sainsbury's

Jul 27

Applications are closed

  • Job
    Full-time
    Junior, Mid & Senior Level
  • Norwich

Requirements

  • - You’re probably already managing or supervising people in a similarly fast-paced setting and confident to deal with the many different challenges each day throws up – your team are depending on you!
  • - You’ll need to share Sainsbury’s love of technology. We’re ahead of the curve here – we do as much as we can digitally – from stock management to rotas.
  • - What matters most is you – you’re motivated to develop, dedicated to bringing out the best in others and, like all of us, passionate about customer service.

Responsibilities

  • You’re supporting the Lead Customer Experience Manager to deliver improved customer and retail outcomes in your area
  • You’ll work closely with another Customer Experience Manager, sharing ideas and identifying ways to improve things, and provide a brilliant handover from each shift to the next
  • You’re confident being direct with your team – you’re giving honest feedback, early and often
  • You’ve learned how to help your team to put themselves in the customers’ shoes, taking genuine pride in how we deliver a better service
  • You’re increasingly making decisions at pace and comfortable not knowing all the answers

FAQs

What is the location of the Customer Experience Manager position?

The position is located at the Bury St Edmunds Store, Sainsbury's Supermarkets Ltd, Bedingfeld Way, Bury St. Edmunds, IP32 7EJ.

What are the working hours for this role?

This is a full-time position.

Is this position permanent or temporary?

The Customer Experience Manager position is a permanent role.

What is the salary for this position?

The salary starts from £30,250.

What areas of business does this role pertain to?

This role pertains to the retail sector.

What are the primary responsibilities of a Customer Experience Manager at Sainsbury's?

The primary responsibilities include ensuring a great customer experience from the car park to checkout, managing in-store operations, staffing, training, performance management, and being a visible leader on the shop floor.

What skills or experience are required for this position?

Candidates should have experience managing or supervising people in a fast-paced environment, be confident in dealing with daily challenges, and have an appreciation for technology, particularly in areas like stock management and scheduling.

How does Sainsbury's support career development for Customer Experience Managers?

Sainsbury's provides a clear induction, orientation, and a personalized training plan, along with support from managers to develop skills and advance in one’s career.

What benefits does Sainsbury's offer to Customer Experience Managers?

Benefits include a discount card, free food and drinks, generous holiday entitlement, pension contributions, a share scheme, wellbeing support, access to colleague networks, and special offers on various services.

What opportunities for advancement are available as a Customer Experience Manager?

Opportunities for advancement include progressing to a Lead Manager role in various areas such as Food, In-store Customer Experience, Clothing, or General Merchandise, or moving into Store Management roles across the Sainsbury's family.

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Sainsbury's

Lend a hand, lead an industry, break the mould. Become the best you that you can be, in a role you enjoy.

Retail & Consumer Goods
Industry
10,001+
Employees
1869
Founded Year

Mission & Purpose

Sainsbury's is one of the UK's leading supermarket chains, offering a wide range of groceries, household essentials, clothing, and other products both in-store and online. With a focus on quality, affordability, and convenience, Sainsbury's serves millions of customers across the country through its network of stores, online shopping platform, and delivery services. Committed to sustainability and social responsibility, Sainsbury's strives to reduce its environmental impact, support local communities, and promote healthier living choices among its customers.

Benefits

  • Colleague discount card

    4 weeks into your role, you’re eligible for a handy 10% off your shop. That’s every time you spend with Sainsbury’s, Argos or Habitat, in store and online. And you can nominate a second user for your card, be that your mother, brother or significant other (as long as you live at the same address).

  • Annual bonus scheme

    While our bonus schemes vary across different sites and roles, they all share the same feel-good factor. Good to know.

  • Pensions

    Planning for your future? So are we. We’ll automatically enroll you onto our pension scheme. And we’ll give you free life cover, equating to a year’s pay. If you choose to pay more with Step Up contributions, then your pension and life cover increases.

  • Holidays

    Whilst holiday allowances vary across roles, we offer a paid holiday entitlement that grows as your career does.

  • Love it

    Enjoy group outings and fun activities? The you’ll love “love it!”. Love it is the home for hundreds of exclusive discounts and savings at over a thousand retailers, including restaurants, cinemas and retail stores. What’s not to love?

  • Awards for long service

    We owe so much to our long-serving colleagues. That’s why we’re all about rewarding their continuous service and celebrating their key milestones. Just the way it should be.

OpportunitiesView all

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