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Customer Experience Manager

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Sainsbury's

Oct 26

Applications are closed

  • Job
    Full-time
    Junior, Mid & Senior Level
  • Customer Relations
    Sales & Business Development

Requirements

  • We’re open minded about your career trajectory. You’re probably already managing or supervising people in a similarly fast-paced setting and confident to deal with the many different challenges each day throws up – your team are depending on you!
  • You’ll need to share Sainsbury’s love of technology. We’re ahead of the curve here – we do as much as we can digitally – from stock management to rotas.
  • What matters most is you – you’re motivated to develop, dedicated to bringing out the best in others and, like all of us, passionate about customer service. After all, that’s what our stores are all about.

Responsibilities

  • You’re supporting the Lead Customer Experience Manager to deliver improved customer and retail outcomes in your area
  • You’ll work closely with another Customer Experience Manager, sharing ideas and identifying ways to improve things, and provide a brilliant handover from each shift to the next
  • You’re confident being direct with your team – you’re giving honest feedback, early and often
  • You’ve learned how to help your team to put themselves in the customers’ shoes, taking genuine pride in how we deliver a better service
  • You’re increasingly making decisions at pace and comfortable not knowing all the answers

FAQs

What is the salary for the Customer Experience Manager position?

The salary for the Customer Experience Manager position is £31,000.

Where is the job location?

The job is located at the West Green Store, Crawley, RH10 8NF.

What type of contract is being offered?

The position is a permanent contract.

When is the closing date for applications?

The closing date for applications is 20 November 2024.

What are the main responsibilities of a Customer Experience Manager?

The main responsibilities include managing in-store operations, leading a team to deliver exceptional customer experiences, training and developing team members, and ensuring smooth store operations.

What qualifications do I need to apply for this role?

While specific qualifications are not listed, experience in managing or supervising people in a fast-paced setting is important, along with a passion for customer service and a willingness to embrace technology.

Are there opportunities for career advancement in this role?

Yes, there are opportunities for advancement into roles such as Lead Manager in various departments, or store management positions in the Sainsbury’s family.

What benefits are offered to Customer Experience Managers?

Benefits include a discount card, free food and drinks, generous holiday entitlement, pension matching, wellbeing support, access to colleague networks, and special offers on various services.

Will I receive training upon starting the role?

Yes, you will receive a clear induction and orientation alongside a specific training plan tailored to your needs, with ongoing support from your manager.

Is prior supervisory experience required for this job?

While prior supervisory experience is preferred, the role is also suitable for those looking to step up from a supervisory position.

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Sainsbury's

Lend a hand, lead an industry, break the mould. Become the best you that you can be, in a role you enjoy.

Retail & Consumer Goods
Industry
10,001+
Employees
1869
Founded Year

Mission & Purpose

Sainsbury's is one of the UK's leading supermarket chains, offering a wide range of groceries, household essentials, clothing, and other products both in-store and online. With a focus on quality, affordability, and convenience, Sainsbury's serves millions of customers across the country through its network of stores, online shopping platform, and delivery services. Committed to sustainability and social responsibility, Sainsbury's strives to reduce its environmental impact, support local communities, and promote healthier living choices among its customers.

Benefits

  • Colleague discount card

    4 weeks into your role, you’re eligible for a handy 10% off your shop. That’s every time you spend with Sainsbury’s, Argos or Habitat, in store and online. And you can nominate a second user for your card, be that your mother, brother or significant other (as long as you live at the same address).

  • Annual bonus scheme

    While our bonus schemes vary across different sites and roles, they all share the same feel-good factor. Good to know.

  • Pensions

    Planning for your future? So are we. We’ll automatically enroll you onto our pension scheme. And we’ll give you free life cover, equating to a year’s pay. If you choose to pay more with Step Up contributions, then your pension and life cover increases.

  • Holidays

    Whilst holiday allowances vary across roles, we offer a paid holiday entitlement that grows as your career does.

  • Love it

    Enjoy group outings and fun activities? The you’ll love “love it!”. Love it is the home for hundreds of exclusive discounts and savings at over a thousand retailers, including restaurants, cinemas and retail stores. What’s not to love?

  • Awards for long service

    We owe so much to our long-serving colleagues. That’s why we’re all about rewarding their continuous service and celebrating their key milestones. Just the way it should be.

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