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Customer Service Administrator - (Overnight Weekends)

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HealthHero

10d ago

  • Job
    Full-time
    Junior, Mid & Senior Level
  • Customer Relations
    Healthcare
  • Reading

AI generated summary

  • You must have excellent customer service skills, emotional intelligence, attention to detail, computer proficiency, and be a team player. A clear DBS check and references are essential.
  • You will handle incoming calls, book appointments, liaise with healthcare professionals, and process prescriptions and referral letters, ensuring efficient client and patient support.

Requirements

  • This position is dependent on a clear basic DBS check and two satisfactory references.
  • Excellent customer service skills and attention to detail
  • Good levels of emotional intelligence
  • Ability to show sensitivity and understanding over the telephone
  • Experience using computers and Microsoft packages
  • Eager to work as part of a high performing, dynamic team
  • Desirable- Experience with call handling/contact centre work.

Responsibilities

  • You will be the first point of contact for incoming calls, booking appointments, communicating with GP's and other healthcare professionals, and dealing with calls from clients and patients.
  • You will also be involved in administrative tasks, such as processing prescriptions, specialist referral letters and other health documentation.

FAQs

What are the working hours for the Customer Service Administrator position?

The working hours are from 11pm to 7am on Friday, Saturday, and Sunday nights.

What is the pay rate for this position?

The pay rate is £15.60 per hour, which is inclusive of incentives.

Is prior experience required for this role?

While prior experience in administration and customer-focused roles is preferred, it is not explicitly required.

What qualifications are necessary for the position?

A clear basic DBS check and two satisfactory references are required for this position.

What skills are essential for success in this role?

Essential skills include excellent customer service, attention to detail, good emotional intelligence, and the ability to communicate sensitively over the telephone.

Are there training opportunities provided for this role?

Yes, ongoing training and support will be provided to help you succeed in your role.

What benefits are offered apart from the salary?

Benefits include a company pension scheme, access to HealthHero's healthcare services, 20 days' holiday plus 8 days of bank holidays (pro rata), and opportunities for career progression.

Does this position allow for career advancement?

Yes, there are opportunities for career progression from operator roles into operations management, HR, and IT/Tech tribes.

Who can apply for this position?

We welcome applications from all sections of the community as an Equal Opportunities employer, and reasonable adjustments can be made during the recruitment process if needed.

Is experience in call handling or contact center work desirable?

Yes, experience with call handling or contact center work is considered desirable for this position.

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HealthHero

Simplifying Healthcare. Improving Lives.

Science & Healthcare
Industry
501-1000
Employees
2019
Founded Year

Mission & Purpose

HealthHero is a digital-first, end-to-end healthcare provider. We connect smart digital tools with gold-standard clinical expertise to enhance people’s whole health and optimise healthcare efficiency.  Active in the UK, Ireland, France and Germany, HealthHero offers 5 million consultations annually and provides services to 30 million covered lives. Our mission is simplifying healthcare, improving lives.