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Customer Service Executive

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Cencora

11d ago

  • Job
    Full-time
    Entry, Junior, Mid & Senior Level
  • Customer Relations
  • Hamburg
  • Quick Apply

AI generated summary

  • You must excel in customer care, have logistics interest, possess good IT skills, and communicate fluently in German and English. Experience in customer service, especially in logistics, is a plus.
  • You will process orders, manage shipments, ensure correct documentation, advise on packaging, track shipments, uphold safety regulations, and follow up on customer meetings.

Requirements

  • You have a distinct and well-developed sense of creating ease-of-mind with your customers, and you have the structure and overview to plan and run shipments door to door.
  • You have experience from customer service - preferably in logistics / transport (but this is not a requirement)
  • You are interested in logistics / transport - if you do not already know the industry
  • You have good IT skills - we work in several different systems at the same time
  • You speak and write German and English without difficulty, as we, among other things, have international colleagues we communicate with.

Responsibilities

  • - Process orders received via e-mail, on-line order entry and phone on a daily basis and provide confirmations as requested.
  • - Responsibility for shipments in close partnership with the customer.
  • - Ensure that documentation is correct and we have all correct information.
  • - Advise the customer about packaging materials.
  • - Find the correct routing (primarily by air, unless it is a shorter journey).
  • - Follow the shipment along the way and keep an eye on deviations.
  • - Ensure that the regulations and safety procedures for the individual workflows required when we handle medication are continuously followed.
  • - Participate in customer meetings and carry responsibility for following up with the customer.

FAQs

What is the main responsibility of a Customer Service Executive at Cencora?

The main responsibility of a Customer Service Executive is to ensure that critical shipments of experimental medicine arrive safely and on time, working closely with customers to manage and execute shipments from start to finish.

What kind of training can I expect when starting this position?

When you start, you will undergo a thorough training course lasting three weeks at our academy, followed by being assigned a buddy for guidance. It typically takes 3-4 months before you are fully self-sufficient in the role.

Is experience in logistics necessary for this position?

While experience in logistics or transport is preferred, it is not a strict requirement. Interest in the logistics industry is important.

What qualifications or skills are required for this role?

You should have a well-developed sense of customer service, good IT skills, and the ability to communicate effectively in German and English. Experience in customer service is beneficial, especially in logistics or transport.

How does the team work together?

The team collaborates closely, holding daily meetings to coordinate tasks and support each other, fostering a positive and energetic work environment.

Will I be responsible for customer interactions?

Yes, once you are trained, you will manage customer relationships, including participation in meetings and following up on shipments and inquiries.

What benefits does Cencora offer to its employees?

Cencora provides basic life insurance, personal accident insurance, business travel accident insurance, and access to EAP resources at no cost. Additional country-specific benefits may include healthcare, retirement plans, and various perks.

Can I work fully remotely in this role?

The position supports a hybrid work model, which means there is flexibility for both remote and in-office work.

What qualities make an ideal candidate for this position?

An ideal candidate should have a strong sense of customer service, the ability to manage and plan shipments effectively, and a genuine interest in logistics and transport. Good communication in both German and English is also essential.

How does Cencora ensure equal employment opportunities?

Cencora is committed to providing equal employment opportunities regardless of race, color, religion, gender, sexual orientation, disability, or any other protected status, and follows non-discriminatory practices in all aspects of employment.

Cencora

Science & Healthcare
Industry
10,001+
Employees

Mission & Purpose

Cencora, a company building on the legacy of AmerisourceBergen, is a leading global pharmaceutical solutions organization centered on improving the lives of people and animals around the world. We connect manufacturers, providers, and patients to ensure that anyone can get the therapies they need, where and when they need them. We also help our partners bring their innovations to patients more efficiently to accelerate positive outcomes. Becoming Cencora has allowed us to combine all the companies and services of AmerisourceBergen. Now, as a unified and internationally inclusive brand, we’re continuing to invest in and focus on our core pharmaceutical distribution business, while also growing our platform of pharma and biopharma services to support pharmaceutical innovation and access. Our 46,000+ worldwide team members are shaping the future of healthcare through the power of our purpose: We are united in our responsibility to create healthier futures.