FAQs
What is the primary responsibility of a Customer Service Representative at UnitedHealthcare?
The primary responsibility is to provide expertise and customer service support to members, customers, and providers through direct phone-based interaction, answering and resolving a wide variety of inquiries.
Is there a specific educational requirement for this position?
Yes, a Bachelor’s Degree in any specialization is required, excluding B.E, B. Tech, MCA, and any candidates pursuing or awaiting graduation or having backlogs.
What skills are essential for this role?
Essential skills include strong listening abilities, problem-solving skills, familiarity with computer and Windows PC applications, and the capacity to build rapport and respond compassionately to customers.
Is previous experience required for applicants?
While extensive work experience in the function is required, the preferred qualifications include at least 6 months of experience in a related environment, such as customer service.
What type of environment does this position work in?
This role works in a high-volume setting where you'll interact frequently with health care providers to develop relationships and assist them effectively.
Are there opportunities for growth and development in this position?
Yes, the role is described as both challenging and rewarding, offering opportunities to grow in knowledge of various products and benefits while developing relationships with providers.
Is health care experience preferred for this job?
Yes, having health care experience is preferred for applicants applying to this role.
What is the mission of UnitedHealth Group?
The mission of UnitedHealth Group is to help people live healthier lives and to make the health system work better for everyone, with a commitment to equity and improving health outcomes for all communities.
Can the job location or shifts change?
Yes, compliance with the terms of employment includes being flexible with potential transfers, re-assignments, team changes, or alterations in work shifts as dictated by the changing business environment.
What types of inquiries will I be handling in this role?
You will handle inquiries related to benefits and eligibility, billing and payments, authorizations for treatment, and explanations of benefits among other issues.