FAQs
What are the working hours for this position?
The working hours for this full-time position are 35 hours per week, typically from Monday to Friday between 09:00-17:00 and Saturday 09:00-13:30.
Is previous customer service experience required for this job?
Previous customer service experience is helpful but not essential. The focus is on finding someone who can engage in conversation and demonstrate a genuine passion for customer service.
What training will I receive when I start?
You will receive full training in-branch, consisting of an 8-day Customer Service Representative training course split over 2 weeks.
Can I take holidays during the training period?
No, you will be unable to take holidays during the training period as it is important to attend the whole training course.
What is the starting salary for this position?
The attractive minimum starting salary for this position is £23,205 based on 35 hours per week, in addition to an annual discretionary performance bonus.
What benefits do you offer beyond salary?
We offer over six weeks’ holiday, access to employee discounts, a market-leading employer pension contribution, BUPA Healthcare, life assurance, access to a flexible benefits platform, and sharesave schemes.
What is the company policy on diversity and inclusion?
HSBC is committed to creating diverse and inclusive workplaces. We embrace different points of view and ensure our recruitment processes are accessible to everyone, regardless of gender, ethnicity, disability, religion, sexual orientation, or age.
How can I request adjustments during the recruitment process?
If you need adjustments made for your recruitment process, you can contact our Recruitment Helpdesk via email at hsbc.recruitment@hsbc.com or by telephone at +44 207 832 8500.
Am I required to support other local branches?
Yes, there may be times when you will be asked to support other local branches within a reasonable distance, with any additional costs reimbursed in line with HSBC's Expenses Policy.
What skills are essential for success in this role?
Essential skills include excellent communication skills, the ability to take ownership of customer inquiries through to resolution, resilience in a continuously changing environment, and a passion for delivering exceptional customer service.