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Customer Service Representative | Open to Fresh Graduates

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Optum

Oct 30

Applications are closed

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Healthcare
  • Quezon City

Requirements

  • High school diploma, GED or equivalent work experience
  • Familiarity with computer and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications
  • Demonstrated ability to listen skillfully, collect relevant information, build rapport and respond to customers in a compassionate manner
  • Skilled in problem solving to quickly assess current state and formulate recommendations

Responsibilities

  • Answer incoming phone calls from health care providers (i.e. physician offices, clinics) and identify the type of assistance the provider needs (EG. benefit and eligibility, billing and payments, authorizations for treatment, explanation of benefits)
  • Focus on resolving issues on the first call, navigating through complex computer systems to identify the status of the issue and provide appropriate response to caller
  • Deliver information and answer questions in a positive manner to facilitate solid relationships with providers and their staff
  • Complete the documentation necessary to track provider issues and facilitate the reporting of overall trends
  • Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

FAQs

What is the job title for this position?

The job title is Customer Service Representative.

Is this position open to fresh graduates?

Yes, this position is open to fresh graduates.

What are the primary responsibilities of a Customer Service Representative at Optum?

The primary responsibilities include answering incoming phone calls from healthcare providers, resolving issues on the first call, delivering information in a positive manner, completing necessary documentation, and complying with company policies and procedures.

What qualifications are required for this position?

The required qualifications include a high school diploma, GED or equivalent work experience, familiarity with computer and Windows PC applications, strong listening and communication skills, and problem-solving abilities.

Will I receive training for this role?

Yes, training will be provided to help you navigate complex computer systems and understand various products and benefits.

Does Optum support diversity and inclusion?

Yes, Optum is committed to diversity and inclusion and values a workforce that reflects the communities we serve.

What is the work environment like at Optum?

The work environment at Optum is collaborative and guided by a culture of diversity and inclusion, offering opportunities for career development.

Is there an opportunity for career advancement within the company?

Yes, Optum provides comprehensive benefits and career development opportunities for employees to grow within the organization.

Are there specific skills needed for this role?

Yes, skills needed include the ability to listen skillfully, problem-solving, building rapport with customers, and navigating complex computer applications.

What is the company's stance on health equity?

Optum is committed to advancing health equity and improving health outcomes, particularly for historically marginalized groups and those with lower incomes.

Is this position part-time or full-time?

The job posting does not specify part-time or full-time; please refer to the application details for more clarification.

Is Optum a drug-free workplace?

Yes, Optum is a drug-free workplace.

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Optum

Science & Healthcare
Industry
10,001+
Employees

Mission & Purpose

Optum is a health services and technology company that provides a wide range of solutions to improve healthcare delivery and outcomes. They offer services in healthcare management, data analytics, pharmacy benefit management, and technology solutions to healthcare providers, payers, employers, and government agencies. Optum's ultimate mission is to improve the health system's efficiency and effectiveness, creating a healthier world for everyone. Their purpose lies in collaborating with healthcare partners to address complex challenges, such as improving care coordination, reducing healthcare costs, and enhancing patient experiences. By leveraging data-driven insights and innovative technology, Optum aims to empower healthcare professionals and organisations to deliver high-quality, patient-centered care and drive positive healthcare outcomes for individuals and communities worldwide.

Culture & Values

  • Integrity

    Honour commitments. Never compromise ethics.

  • Compassion

    Walk in the shoes of people we serve and those with whom we work.

  • Relationships

    Build trust through collaboration.

  • Innovation

    Invent the future, learn from the past.

  • Performance

    Demonstrate excellence in everything we do.

OpportunitiesView all

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