FAQs
Is this position open to fresh graduates?
Yes, this position is open to fresh graduates.
What are the primary responsibilities of a Customer Service Representative at Optum?
The primary responsibilities include answering incoming phone calls from health care providers, resolving issues, delivering information in a positive manner, documenting provider issues, and complying with company policies and procedures.
What qualifications are required for this role?
The required qualifications include a high school diploma, GED or equivalent work experience, familiarity with computer applications, strong listening skills, and proven problem-solving abilities.
Will I need to navigate complex computer systems in this role?
Yes, you will need to navigate complex computer systems to identify the status of issues and provide appropriate responses to callers.
What kind of training will I receive as a new employee?
New employees will receive comprehensive training to help them understand the systems and processes necessary to serve members effectively.
What is the work environment like for this role?
The work environment is fast-paced and involves high-volume interactions with health care providers, requiring strong relationship-building and communication skills.
Does Optum value diversity and inclusion in the workplace?
Yes, Optum is committed to diversity and inclusion, ensuring that all qualified applicants receive consideration for employment without discrimination.
Is there potential for career development within the company?
Yes, Optum offers career development opportunities to help employees grow in their careers.
What can I expect in terms of work-life balance in this role?
The company supports work-life balance and offers flexible work arrangements, although specific schedules may vary depending on business needs.
Is there a drug-free workplace policy at Optum?
Yes, Optum operates a drug-free workplace.