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Customer Service Team Leader

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William Hill

15d ago

  • Job
    Full-time
    Junior, Mid & Senior Level
  • Customer Relations
    People, HR & Administration
  • Preston

AI generated summary

  • You must be 18+, have supervisory experience, strong people skills, a positive attitude, and the ability to engage empathetically with diverse customers.
  • You will lead and motivate your team, engage with customers, maintain shop standards, ensure targets are met, and promote safer gambling while opening and closing the shop.

Requirements

  • Aged 18+ (it’s a legal requirement)
  • Supervisory experience and great people skills
  • A positive, can-do attitude with a professional and dynamic approach to work
  • Strong interpersonal and empathy skills with the ability to engage with customers from all walks of life

Responsibilities

  • This is not solely a desk-based role, you’ll be on the shop floor, engaging with our customers and ensuring the best experience by:
  • Leading and motivating a team of Customer Service Representatives
  • Coaching and development of your team
  • Maintaining high standards and ensuring the shop always looks the part (e.g., visual displays)
  • Building relationships with our customers and providing an excellent customer service
  • Championing safer gambling at all times
  • Opening and closing the shop, with support from your team as required
  • Ensuring your shop achieves targets

FAQs

Do we support remote work?

This position requires on-site presence, as it is primarily a shop floor role engaging directly with customers; therefore, remote work is not supported.

What are the working hours for this position?

Our shops have various opening times between 8am-10pm, Monday to Sunday, and shifts are devised on a rota basis which may include evening and weekend work.

What benefits do you offer for this role?

We offer a range of competitive benefits, including annual pay review and bonus scheme, 28 days of holiday, paid birthday day off, subsidised travel for London roles, comprehensive training and development, a pension plan, sharesave scheme, and discounts at high street shops.

Is supervisory experience required for this job?

Yes, supervisory experience is required, as you will be responsible for leading and motivating a team of Customer Service Representatives.

What training will I receive if I get the job?

We provide a best-in-class induction programme along with continuous on-the-job training and external training opportunities throughout your time with us.

What are the opportunities for advancement within the company?

There are opportunities for progression such as becoming a Cluster Operations Manager or moving into a Head Office role, depending on your career aspirations.

Is there an age requirement for this position?

Yes, applicants must be aged 18 or older, as this is a legal requirement.

How do I apply for this position?

You can apply by submitting your application online. If successful, our Talent Acquisition team will contact you for further steps, including an online assessment and an interview.

What is the company culture like at William Hill?

Our culture is built on trust and a sense of belonging, empowering teams to work in a way that suits them while celebrating individual strengths and differences.

Will I need to manage finances or targets in this role?

Yes, you will be responsible for ensuring your shop achieves targets and maintaining high standards, which may involve managing certain financial aspects.

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William Hill

Join us #behindthebet

Technology
Industry
10,001+
Employees
1934
Founded Year

Mission & Purpose

With over 16,000 people worldwide, we make a huge investment in everyone, offering great career development opportunities. Our people make William Hill what it is and we offer a fast-paced environment where we have fun, celebrate success and give you all the tools you’ll need to be your best self. It’s not just our colleagues we look after – we’ve got a responsibility to our customers too and we work hard on our ambition that nobody is harmed by gambling.

Benefits

  • 401K Plan

  • Paid Holidays

  • Maternity & Paternity Leave

  • Health Insurance

  • Vacation & Paid Time Off