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Customer Success Coordinator-Housing Association EMEA (Remote)

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AltoVita

12d ago

  • Job
    Full-time
    Junior Level
  • Customer Relations
  • London
    Remote

AI generated summary

  • You need 2+ years in corporate housing or relocation, strong problem-solving skills, and the ability to thrive in a fast-paced environment. Weekend work on a rota is required.
  • You will manage accommodation requests, provide timely housing recommendations, coordinate guest check-ins, liaise with suppliers, support reporting, maintain partner relations, and contribute to product development.

Requirements

  • Requirements
  • Working Hours: 5 days per week. Weekend cover on a rota basis. At least 1 day will be over a weekend.
  • 2+ years of experience in corporate housing, global mobility or relocation
  • 1+ year working on housing association requests ( not mandatory )
  • Comfortable working in a fast-paced and entrepreneurial environment
  • Ability to work well under pressure and handle high-stress situations with calm and professionalism
  • Strong problem-solving skills and ability to think on your feet
  • Self-motivated, proactive and results-driven

Responsibilities

  • Manage incoming accommodation requests and present Housing Associations and their clients with personalized housing options through AltoVita's proprietary enterprise software
  • Reply to client’s enquiries related to housing options and offer thoughtful recommendations in a timely manner. Time is of the essence as Housing Associations frequently deal with emergencies and complex situations, requiring immediate assistance
  • Manage incoming guest arrivals & coordinate check-in instructions, in house assistance and assist with transportation where necessary
  • Liaising with suppliers and housing associations for any escalations
  • Build a good relationship with the Housing Association employees, along with other key clients
  • Support reporting on conversion figures and identify opportunities for improvement
  • To maintain the positive engagement with hospitality partners (serviced apartments & hotels) and participate in supplier meetings, or trainings to reflect Housing Associations requirements when necessary
  • To participate in property inspections to gain an in-depth understanding of properties quality, when required.
  • Identify market gaps and collaborate with the Hospitality Growth team to ensure our offering is complete and competitive.
  • Get acquainted with AltoVita's proprietary technology and contribute to product development for hospitality operators across the region.
  • Proactively contribute to the community, building of hospitality operators & supply technology software (quarterly training sessions, content creation, events & conferences, in-person visits)
  • Assist in the optimisation process of AltoVita's Customer Success technology

FAQs

What is the job title for this position?

The job title for this position is Customer Success Coordinator-Housing Association EMEA (Remote).

Is this position remote?

Yes, this position is fully remote.

What are the working hours for this job?

The working hours are 5 days per week, with weekend cover on a rota basis, and at least 1 day will be over a weekend.

What qualifications are preferred for this role?

Candidates should have 2+ years of experience in corporate housing, global mobility, or relocation. Experience working on housing association requests is a plus, but not mandatory.

What skills are important for a Customer Success Coordinator in this role?

Important skills include strong problem-solving abilities, the capacity to work well under pressure, self-motivation, proactivity, and being results-driven.

Will there be opportunities for career advancement in this role?

Yes, there are incredible opportunities for growth and career advancement within the company.

What is the company culture like at AltoVita?

The company culture at AltoVita values diversity, autonomy, and trust, with a focus on collaboration and remote teamwork.

Are there any wellness benefits offered?

Yes, there are wellness benefits and a wellness budget that can be used for various options, including gym memberships, home meal delivery services, mindfulness applications, and more.

What type of technologies will I be working with in this position?

You will be working with AltoVita's proprietary enterprise software and contributing to product development for hospitality operators across the region.

How does this role contribute to the success of AltoVita?

This role plays a vital part in managing accommodation requests, providing personalized housing options, and building strong relationships with Housing Associates and clients, which helps ensure client satisfaction and operational efficiency.

Will I have to conduct property inspections as part of this role?

Yes, participation in property inspections may be required on occasion to understand property quality.

Is previous experience in housing associations required for this job?

While 1+ years of experience working on housing association requests is preferred, it is not a mandatory requirement.

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AltoVita

Award-winning enterprise software layered with a human-centric approach to power the corporate accommodations sector.

Travel & Leisure
Industry
51-200
Employees
2018
Founded Year

Mission & Purpose

AltoVita delivers smart & sustainable corporate housing solutions to employees anywhere in the world. AltoVita’s unique offering sets us apart in the market, providing a network of 7 million+ verified and vetted properties are all duty of care compliant, backed by a four-tier quality control process; located in over 35.000 cities & 165 countries world-wide. With our award-winning enterprise software and human-centric approach, we deliver smart and sustainable solutions to global talent mobility & business travel managers worldwide. Our Client Development team plays a vital role as trusted advisors and partners to our clients. Embodying our consultative philosophy, this dedicated team proactively shares new market insights, analyzes data, and empowers our clients with the tools and knowledge to make informed decisions, ensuring our clients are always equipped to make the best choices for their corporate housing needs. AltoVita’s technology provides a cloud-based bridge between the highly fragmented property distribution system and multinational Global 2000 companies. A proprietary two-way API integration with a standardised sourcing process reduces the legacy, inefficient 48-to-72-hour bidding process down to a few minutes, saving valuable time and money. Corporate clients love the bespoke user interface seamlessly configured to their mobility policies, and employees enjoy a greater sense of choice and support in their relocation journey.