Logo of Huzzle

Home

Matches

Explore

Manage

Customer Support Officer - Insurance Admin

image

QBE Insurance

Jan 8

  • Job
    Full-time
    Entry & Junior Level
  • Customer Relations
    People, HR & Administration
  • Cebu City
  • Quick Apply

AI generated summary

  • You need a Bachelor's degree or equivalent, 0-1 year experience, strong communication and MS skills, customer focus, attention to detail, problem-solving abilities, and preferably BPO and insurance knowledge.
  • You will ensure compliance with policies, maintain stakeholder relationships, process transactions, assess documents, handle inquiries, and update data per guidelines.

Requirements

  • Required Education
  • Bachelor's Degree or equivalent combination of education and work experience
  • Required Experience
  • 0-1 year relevant experience
  • Preferred Competencies/Skills
  • Proficient verbal and written communication skills
  • Proficiency in MS tools
  • Customer service focus
  • Keen to details
  • Administration and Organisation Skills
  • Ability to multi task
  • Problem-solving skills
  • Analytical and research skills
  • Preferred Experience
  • Preferably with BPO experience and shifting schedules
  • Preferred Knowledge
  • Basic knowledge on customer service
  • Knowledge in Insurance Processing is preferred

Responsibilities

  • Ensure policies are followed and refer/escalate where appropriate
  • Comply on provided legislations, industry codes, company policies and procedures.
  • Establish and maintain a good working relationship with stakeholders
  • Cooperate with other functions to answer customer/agency’s questions regarding product, process, policy etc.
  • Consistently open minded, professional, polished, posed, and positive demeanor
  • Process all transactions/emails related to product, process and policies and accomplish all reports as required by clients
  • Properly assess completeness of documents received and provide solutions if incomplete
  • Performs moderately complex clerical, administrative and general office duties.
  • Follow established policies, procedures and guidelines for work requests, problem resolution and escalating inquiries to business leads.
  • Enter data into systems and make updates, or corrections while adhering to the guidelines

FAQs

What is the job title for this position?

The job title is Customer Support Officer - Insurance Admin.

What are the primary responsibilities of this role?

The primary responsibilities include providing customer service via email, answering questions regarding products, processes, policies, processing transactions, maintaining relationships with stakeholders, and ensuring compliance with company policies.

What is the required education for this position?

A Bachelor's Degree or an equivalent combination of education and work experience is required.

How much experience is required for this role?

0-1 year of relevant experience is required for this position.

What skills are preferred for candidates applying for this role?

Preferred competencies include proficient verbal and written communication skills, proficiency in MS tools, customer service focus, attention to detail, and problem-solving skills.

Is BPO experience preferred for this position?

Yes, BPO experience and familiarity with shifting schedules are preferred.

What knowledge is preferred for candidates?

A basic knowledge of customer service and knowledge in insurance processing is preferred.

What type of work environment does this job entail?

This position entails a customer-focused, fast-paced work environment where teamwork and accountability are emphasized.

Are there opportunities for advancement within the company?

The company culture emphasizes growth and development, providing opportunities for career advancement.

How can I apply for this position?

To apply, click "Apply" and follow the step-by-step application process.

Does QBE provide support for individuals with disabilities?

Yes, reasonable accommodations may be made to enable individuals with disabilities to perform essential job responsibilities.

What are QBE's expectations regarding ethical conduct?

All employees are expected to adhere to QBE’s Code of Ethics and Conduct, applying sound risk management practices.

image

QBE Insurance

Finance
Industry
10,001+
Employees
1886
Founded Year

Mission & Purpose

QBE is an international insurer and reinsurer listed on the Australian Securities Exchange and headquartered in Sydney. We employ around 13,000 people in 27 countries. Leveraging our deep expertise and insights, QBE offers commercial, personal and specialty products and risk management solutions to help people and businesses manage risks, build strength and embrace change to their advantage.

OpportunitiesView all