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Director, Employee Relations

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Mastercard

24d ago

  • Job
    Full-time
    Expert Level
  • Consulting
    People, HR & Administration
  • Harrison

AI generated summary

  • You should have employee relations experience, knowledge of US employment law, investigative skills, strong analytical abilities, excellent communication, and interpersonal skills.
  • You will advise on policies, investigate employee issues, document findings, manage cases, report to stakeholders, develop training, and drive employee relations strategies globally.

Requirements

  • Experience advising on a wide range of employee relations issues
  • Experience of multi-national, fast-paced organization
  • Strong knowledge of US employment law and strong investigative skills
  • Strong analytical and problem-solving skills with ability to organize and analyze data
  • Excellent interpersonal skills with demonstrated patience, tact, and respect
  • Exceptional detail and follow-up skills
  • Excellent verbal and written communication skills

Responsibilities

  • Provide expert advice to HR, managers and employees about company policies and processes
  • Investigate employee relations concerns, including complaints of discrimination, harassment, retaliation and other work-related issues
  • Prepare investigative documentation, including interview notes and summary of findings
  • Prepare, track and maintain appropriate investigation and reorganization data and documentation
  • Use case management system to manage cases from intake to resolution
  • Provide and manage periodic reporting to relevant senior stakeholders
  • Ability to establish strong cross-functional relationships at all levels and geographies
  • Partner with relevant control functions on investigations and outcomes
  • Develop global guidance documents, materials and training for HR
  • Develop, drive and deliver employee relations strategies, guidelines and procedures
  • Partner with internal employment counsel, compliance and HR Business Partners to effectively manage employee relations issues/investigations
  • Develop and deliver training regarding HR policy and processes for HR, business leaders and employees as needed
  • Proven project management skills with demonstrated ability to manage global projects
  • Create insights from data to inform process and improvements to drive a culture consistent with Mastercard values

FAQs

What is the role of the Director, Employee Relations at Mastercard?

The Director, Employee Relations is responsible for providing expert advice on company policies and processes, investigating employee relations concerns, developing global guidance documents, and managing employee relations strategies and procedures.

What qualifications are required for this position?

Candidates should have experience advising on a wide range of employee relations issues, experience in a multi-national organization, strong knowledge of US employment law, excellent analytical and problem-solving skills, and strong interpersonal communication skills.

What is the salary range for this position?

The salary range for the Director, Employee Relations is $144,000 to $230,000 USD.

Is Mastercard an equal opportunity employer?

Yes, Mastercard is an inclusive equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.

What benefits does Mastercard offer to full-time employees?

Mastercard offers a variety of benefits including medical, dental, vision, and life insurance; paid leaves; 401k with company matching; tuition reimbursement; and fitness reimbursement, among others.

What is the work environment for this role?

The role offers hybrid flexible working arrangements, allowing for both in-office and remote work options.

What type of training will the director be responsible for delivering?

The director will develop and deliver training regarding HR policies and processes for HR, business leaders, and employees as needed.

How does the company ensure information security?

Employees are expected to abide by Mastercard's security policies, ensure confidentiality and integrity of information accessed, report suspected violations, and complete mandatory security training as per guidelines.

What type of support does Mastercard offer for applicants requiring accommodations?

Mastercard provides support for applicants requiring accommodations during the application and recruitment process, and candidates can reach out to reasonable_accommodation@mastercard.com for assistance.

What skills are essential for this position?

Essential skills include strong investigative skills, exceptional attention to detail, excellent verbal and written communication, and the ability to establish strong cross-functional relationships.

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Mastercard

Connecting Everyone to Priceless Possibilities

Consulting
Industry
10,001+
Employees
1966
Founded Year

Mission & Purpose

Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.