FAQs
Is this position fully remote?
Yes, the EAP Clinical Manager position can be performed remotely from Ireland or the UK.
What are the primary responsibilities of the EAP Clinical Manager?
The primary responsibilities include developing and executing strategies and operational plans, enhancing team productivity, addressing mental health challenges, resolving customer service issues, monitoring performance, and creating a climate of superior performance.
What qualifications are preferred for this role?
Preferred qualifications include experience in the trust and safety industry, experience in content moderation, strong data analysis skills, excellent communication skills, and the ability to work effectively in matrix-managed corporations.
Is there a focus on diversity and inclusion in the workplace?
Yes, Optum emphasizes diversity and inclusion, believing that everyone deserves the opportunity to live a healthy life.
Will I need to provide proof of eligibility to work?
Yes, applicants must provide proof of eligibility to work and remain indefinitely without any restrictions in the country where they are applying.
Are there opportunities for career development?
Yes, the company provides comprehensive benefits and career development opportunities for employees.
Is there a drug-free workplace policy?
Yes, Optum is a drug-free workplace.
Who will I be collaborating with in this role?
You will be working alongside the Associate Director and EAP Counsellors, as well as collaborating with cross-functional partners.
What tools or processes will I be using to monitor team productivity?
Monthly report generation and data analysis will be used to monitor performance and productivity standards of the team.
What kind of impact does the organization aim to have on communities?
The organization aims to improve health outcomes and advance health equity on a global scale.