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Employee Benefits Account Manager

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ADP

19d ago

  • Job
    Full-time
    Junior & Mid Level
  • Customer Relations
    Sales & Business Development
  • Louisville
    Remote

AI generated summary

  • You need 2-3 years in insurance, a Life & Health Producer License, and strong client relationship skills. Bonus for brokerage experience and knowledge of benefits/admin platforms.
  • You will manage client relationships, assist with employee benefits programs, handle renewals, negotiate with carriers, conduct client meetings, ensure satisfaction, and maintain accurate records.

Requirements

  • At least 2-3 years of related insurance experience
  • Life & Health Insurance Producer License
  • A college degree is great but not required. What's more important is having the skills to do the job.
  • Bonus points for these:
  • Previous insurance industry experience with a brokerage or agency environment
  • Experience with Benefits Administration platforms: Ease, Employee Navigator, Flock
  • Experience with insurance quoting platforms: Zywave
  • Relationship/Account management experience
  • Demonstrated proficiency in managing client relationships with multiple products.
  • Extensive experience building relationships and understanding a client's needs.
  • Prior experience managing service recovery.
  • Expert knowledge of ADP's infrastructure and ADP's traditional and new product/services in business processing and outsourcing

Responsibilities

  • You will serve as the client’s primary contact, acting as a liaison, serving as an internal client advocate.
  • Maintain a comprehensive understanding of your dedicated client’s group health portfolio and other ADP services and coordinate communication among various business partners.
  • Act as a liaison between clients and ADP, collaborating with other ADP partners including Product Management, Implementation, Payroll, Sales and more.
  • Own the client relationship by building trust, rapport, and understanding the insurance needs of your dedicated book of business.
  • Provide proactive, personalized, strategic support and act as the primary contact between clients and insurance carriers to ensure a seamless client experience.
  • Continually provide insurance expertise to your clients by managing benefit renewals, supporting Open Enrollment, and preparing quote proposals & benefit guides.
  • Assist clients in the design and implementation of their employee benefits programs, including group health, dental, vision, life, disability insurance and other ancillary coverages.
  • Handle all aspects of benefits renewals, including negotiating with carriers to secure the best rates and terms for clients.
  • Conduct virtual meetings with clients to review their benefits plans and make recommendations for improvements or changes.
  • Resolution support for benefit service issues such as enrollments, carrier billing, coverage, and claims.
  • Maintain accurate and up-to-date records of all client interactions, benefits plans, and compliance documentation.
  • Maximize client retention by working with clients, carriers, and external ADP partners to resolve issues that may impact the client relationship.
  • You will proactively ensure client satisfaction through regular touchpoints soliciting feedback on existing group health benefit offerings and future needs, acting as appropriate (ie: quoting, upselling, remarketing).
  • You’ll ensure appropriate utilization and consistent execution of tools, communications, processes, client retention activities, and metrics.

FAQs

What is the primary responsibility of an Employee Benefits Account Manager at ADP?

The primary responsibility is to serve as the single point of contact for a book of business of Group Health Insurance clients, managing, servicing, and providing proactive support to ensure exceptional client satisfaction, loyalty, and retention.

What qualifications are required for this role?

A minimum of 2-3 years of related insurance experience and a Life & Health Insurance Producer License are required. A college degree is preferred but not mandatory.

What kind of training will I receive?

ADP offers top-ranked training to set you up for success, ensuring you have the knowledge and skills necessary to thrive in this role.

What kind of experience is preferred for candidates applying to this position?

Preferred qualifications include previous insurance industry experience with a brokerage or agency, experience with Benefits Administration platforms, and relationship/account management experience.

How does ADP ensure a positive and supportive workplace culture?

ADP values equity, inclusion, and belonging, fostering a safe space for diverse perspectives and providing numerous opportunities for growth, continuous learning, and mental well-being.

What type of benefits does ADP offer to employees?

ADP offers best-in-class benefits starting on Day 1, as well as company-paid time off for volunteering and support for mental health and well-being.

Will I have the opportunity to interact with clients directly?

Yes, you will serve as the client’s primary contact, acting as a liaison, advocating for the client internally, and providing strategic support.

Is there a focus on career development within the company?

Yes, ADP promotes career growth in an agile, dynamic environment with plenty of opportunities to progress.

What tools will I use to manage client relationships?

You will use various communication and management tools, including Benefits Administration platforms and insurance quoting platforms to support client interactions and relationship management.

How does ADP handle issues that may affect client retention?

You will proactively work with clients, carriers, and external partners to resolve issues that could impact the client relationship and maximize client retention.

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ADP

Always designing for people.

Human Resources
Industry
10,001+
Employees

Mission & Purpose

ADP is a company that specialises in providing human resources, payroll, and workforce management solutions. With a focus on streamlining HR processes, ADP offers a range of services to help businesses manage their employees efficiently, from payroll processing to talent management. The company's ultimate goal is to empower organisations by simplifying complex administrative tasks related to human capital, allowing them to focus on strategic initiatives and business growth. ADP's purpose is to be a reliable partner for businesses, offering innovative solutions that contribute to the effectiveness and success of their human resources and workforce management functions.

Benefits

  • Medical

  • Life Insurance

  • Commuter Savings

  • Dental

  • ADP Federal Credit Union

  • Vision

  • Matched 401k

  • Home & Auto Insurance Programs

  • Employee Stock Purchase Plan

  • Holidays, Personal Days, Vacation

  • PAID Volunteer Time Off

  • Wellness Offerings