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Engagement Manager, PACE, Prototyping & Cloud Engineering (PACE)



14d ago

  • Job
    Mid-level Level
  • Software Engineering
  • London

AI generated summary

  • You should have experience in technical program management, building system-level designs, managing cross-functional teams, defining KPI's/SLA's, and reporting to senior leadership. Previous project management experience is required.
  • You will proactively identify prototyping opportunities, work with stakeholders to develop a pipeline, design and execute prototypes, build relationships with clients, drive learnings organization-wide, and support the development of reusable assets.


  • Basic Qualifications:
  • Experience in technical product or program management
  • Experience managing cross-functional programs and release schedules
  • Experience building and evaluating system-level technical design
  • Preferred Qualifications:
  • Experience in project management disciplines including scope, schedule, budget, quality, along with risk and critical path management
  • Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules
  • Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership


  • Proactively identify customer prototyping opportunities working in close collaboration AWS account teams. PEMs dive deep to understand the customer's business as well as their technical architecture to identify opportunities or gaps that require use of emerging technology.
  • Work with go-to-market stakeholders in UKI (country leadership, account teams…) to develop a healthy pipeline of high impact prototyping opportunities
  • Establish the scope and define a working setup in collaboration with technical as well as business stakeholders of a prototype. Dive deep with selected customers to ensure positive long term returns of prototyping investments for customers and Amazon
  • Lead the design and execution of prototypes with prototyping architects, account teams and other stakeholders
  • Help customers structure their technical and organizational resources to ensure maximum benefits from adoption or leverage of the AWS cloud
  • Develop extensive executive and senior technical relationships within client organizations; being viewed as a trusted advisor for innovation and cloud technology
  • Capture learnings as well as customer feedback from engagements and drive those learnings into the wider organization to improve services and products.
  • Support the development of reusable assets and other artefacts leveraging the outcomes from prototypes


What is the role of an Engagement Manager in the PACE team at AWS SMGS?

The Engagement Manager in the PACE team at AWS SMGS is responsible for driving revenue, adoption, and growth from small- and mid-market accounts to enterprise-level customers, including public sector customers.

What is the focus of the Prototyping & Cloud Engineering team within PACE?

The focus of the Prototyping & Cloud Engineering team within PACE is on building mission-critical applications on top of AWS services and providing world-class support to customers.

What kind of customers does the AWS Global Support team interact with?

The AWS Global Support team interacts with leading companies that are building mission-critical applications on top of AWS services.

What is the goal of the AWS SMGS team in terms of customer success?

The goal of the AWS SMGS team is to provide world-class support to customers and ensure their success in leveraging AWS services.

Retail & Consumer Goods
Founded Year

Mission & Purpose

Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. We are driven by the excitement of building technologies, inventing products, and providing services that change lives. We embrace new ways of doing things, make decisions quickly, and are not afraid to fail. We have the scope and capabilities of a large company, and the spirit and heart of a small one. Together, Amazonians research and develop new technologies from Amazon Web Services to Alexa on behalf of our customers: shoppers, sellers, content creators, and developers around the world. Our mission is to be Earth's most customer-centric company. Our actions, goals, projects, programs, and inventions begin and end with the customer top of mind. You'll also hear us say that at Amazon, it's always "Day 1."​ What do we mean? That our approach remains the same as it was on Amazon's very first day - to make smart, fast decisions, stay nimble, invent, and focus on delighting our customers.