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Enterprise Account Management, German Speaker, Enterprise Account Management, Amazon Freight EU

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Amazon

13d ago

  • Job
    Full-time
    Senior Level
  • Sales & Business Development
    Logistics
  • Berlin

AI generated summary

  • You must have a bachelor's degree, experience in business development and stakeholder management, sales pipeline management, data-driven improvements, and proficiency in English and German.
  • You will nurture strategic shipper accounts, enhance customer engagement, build relationships, guide product development, lead projects to improve experience, and coach team members for success.

Requirements

  • - Bachelor's degree or equivalent
  • - Experience using data and metrics to determine and drive improvements
  • - Experience in business development, partner development, sales or alliances management
  • - Experience in driving end to end delivery, and communicating results to senior leadership
  • - Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
  • - Experience setting up and managing a sales pipeline
  • - Experience with sales CRM tools such as Salesforce or similar software
  • - Proficient in English and German languages
  • - Proficiency in written and verbal in European languages (French, Italian, Spanish, others) is a plus

Responsibilities

  • Key job responsibilities
  • Nurture and grow an existing portfolio of strategic shippers and achieve volume goals with best-in-class service
  • Maintain a high level of engagement from strategic customers and proactively identify the challenges they are facing
  • Build relationships with key stakeholders across the portfolio
  • Be the voice of the customer to guide product development and iterations
  • Identify and lead complex projects or initiatives to solve customer pain points and improve experience
  • Communicating ideas effectively, both verbally and in writing, to all types of audiences and not limited to writing narratives, business cases and other strategic documentation
  • Lead by example and coach other team members to ensure success as a team

FAQs

What is the primary role of the Enterprise Account Manager at Amazon Freight EU?

The primary role is to develop strategic portfolios through relationship building, engagement activities, and ensuring a great customer experience, while analyzing market data to identify trends and business development opportunities.

Is proficiency in additional languages beneficial for this position?

Yes, proficiency in written and verbal European languages such as French, Italian, or Spanish is considered a plus.

What kind of experience is required for this position?

Candidates should have experience in business development, partner development, sales, or alliances management, as well as experience using data and metrics to drive improvements.

Will this position require communication with senior leadership?

Yes, the role involves driving end-to-end delivery and communicating results to senior leadership.

What tools will the Enterprise Account Manager be expected to use?

The successful candidate should have experience with sales CRM tools, such as Salesforce or similar software, to manage sales pipelines effectively.

What is the team environment like at Amazon Freight?

The team is diverse and plays a central role in Amazon's success, focused on maximizing efficiency and driving decisions using data while prioritizing safety and employee welfare.

What is the importance of stakeholder management in this role?

Stakeholder management is critical as the manager will deal with multiple stakeholders at various levels of the organization to build relationships and address customer challenges.

Does Amazon Freight prioritize safety in its operations?

Yes, safety is a top priority at Amazon, and the company values the expertise of its people in ensuring packages are delivered quickly, conveniently, and sustainably.

What types of projects will the Enterprise Account Manager be leading?

The manager will identify and lead complex projects or initiatives to solve customer pain points and improve their experience.

How does the role contribute to product development?

The individual will act as the voice of the customer to guide product development and iterations based on feedback and engagement with strategic customers.

Amazon

Retail & Consumer Goods
Industry
10,001+
Employees
1994
Founded Year

Mission & Purpose

Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. We are driven by the excitement of building technologies, inventing products, and providing services that change lives. We embrace new ways of doing things, make decisions quickly, and are not afraid to fail. We have the scope and capabilities of a large company, and the spirit and heart of a small one. Together, Amazonians research and develop new technologies from Amazon Web Services to Alexa on behalf of our customers: shoppers, sellers, content creators, and developers around the world. Our mission is to be Earth's most customer-centric company. Our actions, goals, projects, programs, and inventions begin and end with the customer top of mind. You'll also hear us say that at Amazon, it's always "Day 1."​ What do we mean? That our approach remains the same as it was on Amazon's very first day - to make smart, fast decisions, stay nimble, invent, and focus on delighting our customers.