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F&B Assistant

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Hilton

11d ago

  • Job
    Full-time
    Entry & Junior Level
  • Hospitality & Retail
  • Dubai

AI generated summary

  • You need a positive attitude, strong communication skills, customer service focus, flexibility, team/player mindset, F&B experience, knowledge of table settings and hygiene regulations, and ability to lift 50 lbs.
  • You will assist guests, manage queries, maintain cleanliness and equipment, replenish supplies, and comply with health and safety regulations while following grooming standards.

Requirements

  • - Positive attitude
  • - Good communication skills (oral and written)
  • - Committed to delivering high levels of customer service
  • - Excellent grooming standards
  • - Flexibility to respond to a range of different work situations
  • - Ability to work on your own or in teams
  • - Experience in Food and Beverage department and/or industry
  • - Knowledge of the appropriate table settings and service ware
  • - Knowledge of Food Hygiene Regulations
  • - Ability to grasp, lift and/or carry, or otherwise, transport up to 50 lbs. through a crowded room.

Responsibilities

  • - Manage guest queries in a friendly, timely, and efficient manner
  • - Ensure knowledge of menu and all products
  • - Follow correct reporting procedures if faced with issues
  • - Practice Hilton Grooming standards including uniform dress code, cleanliness and personal hygiene
  • - Assists callers courteously and promptly, taking messages as necessary which are legible and accurate passing them on to the appropriate person without delay
  • - Efficiently completes opening, closing and other side duties
  • - Maintains all equipment in a clean and polished fashion as required
  • - Ensures that required chemicals for duty are requisitioned and available for usage
  • - Ensures that bars are sanitized and spotless before completion of duties
  • - Replenishes bar supplies such as liquor, fruit, ice and dishes
  • - Comply with hotel security, fire regulations and all health and safety legislation

FAQs

What are the primary responsibilities of an F&B Assistant?

An F&B Assistant is responsible for assisting Bartenders, Waiters, and Waitresses in serving and clearing food and beverage orders, ensuring guest satisfaction, and maintaining cleanliness in work stations and outlets.

What is required in terms of guest interaction?

The F&B Assistant must manage guest queries in a friendly, timely, and efficient manner to deliver an excellent guest experience.

Is prior experience in the Food and Beverage industry necessary for this position?

While it is advantageous to have experience in the Food and Beverage department and/or industry, it is not explicitly required to apply for the position.

What kind of knowledge is essential for an F&B Assistant?

An F&B Assistant should have extensive knowledge of menu offerings, appropriate table settings, serviceware, and Food Hygiene Regulations.

What are the grooming standards that must be followed?

The F&B Assistant must adhere to Hilton grooming standards, including uniform dress code, cleanliness, and personal hygiene.

What physical abilities are required for this position?

The F&B Assistant should be able to grasp, lift, and/or carry, or otherwise transport up to 50 lbs. through a crowded room.

What skills are important for success in the F&B Assistant role?

Important skills include a positive attitude, good communication skills (both oral and written), a commitment to high levels of customer service, flexibility to respond to various work situations, and the ability to work independently or in teams.

Is compliance with safety regulations part of the F&B Assistant's responsibilities?

Yes, the F&B Assistant must comply with hotel security, fire regulations, and all health and safety legislation.

How important is teamwork in this role?

Teamwork is essential, as F&B Assistants are required to work collaboratively with other team members to ensure high-quality service for guests.

What kind of work environment can I expect at Hilton?

Hilton offers a diverse work environment dedicated to creating remarkable hospitality experiences, emphasizing exceptional guest service and teamwork among its members.

Hilton

An official account for Hilton, a leading global hospitality company filling the earth with light & warmth since 1919.

Travel & Leisure
Industry
10,001+
Employees
1919
Founded Year

Mission & Purpose

Hilton is a global hospitality company that operates a chain of hotels and resorts worldwide. They provide accommodation and services for travellers and guests, offering a range of options from luxury to budget-friendly hotels. Hilton's ultimate mission is to be the most hospitable company in the world, aiming to deliver exceptional guest experiences and create memorable moments for their customers. Their purpose is to provide a welcoming and comfortable environment where guests can relax, enjoy their stay, and feel cared for during their travels. They strive to offer consistent quality across their properties, with a focus on outstanding service, amenities, and personalised experiences to ensure guests feel valued and satisfied.

Benefits

  • Health & Welfare Benefit Plans

  • Retirement Savings Program

  • Mental Wellness Support

  • Flexible Schedules

  • Access to your pay when you need it ​​​​​​​through DailyPay