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Field Sales Guide- Part Time

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Rivian

28d ago

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Sales & Business Development
  • Irvine

AI generated summary

  • You must have 2 years of customer service experience, be at least 21, possess a high school diploma, a valid driver's license, and excellent communication skills. Flexibility and enthusiasm are key.
  • You will engage customers, manage leads, provide product support, maintain records, uphold operations, and ensure a top-notch customer experience while handling various daily tasks.

Requirements

  • Preferred 2 years of experience in customer service required; field marketing, sales, education, or hospitality environment preferred
  • At least 21 years of age
  • High School Diploma or GED required
  • Ability to work a flexible schedule to support customers on nights, weekends and/or holidays; ability and willingness to travel based on business needs to support other market launches and operations
  • Experience using POS and CRM (ex. Salesforce)
  • Must have a valid driver’s license in the state of residence that you will be driving/operating a vehicle (or state that you are commuting daily to/from) and possess an exceptional driving record; If driver’s license isn’t in the appropriate state, you must be eligible to obtain one within the first 60 days of employment
  • No drug or alcohol related driving incidents in the last 3 years; No more than 1 serious moving violation in the last 3 years; No driving related suspensions or revocation of Driver License within a 3-5 year period. Will be subject to continuous Motor Vehicle Record (MVR) monitoring
  • Ability to obtain and maintain local sales licenses if applicable in your state
  • Comfortable operating large, high performance vehicles and conducting demo drives with customers.
  • Energetic, enthusiastic, and engaging customer interaction style
  • Ability to understand and articulate concepts in the technology and automotive space
  • Resilience and ability to overcome objections using active listening and critical thinking
  • Ability to multi-task while providing exceptional quality of work
  • Excellent written and verbal language skills in English, additional languages a plus
  • Ability to learn quickly, thrive in a fast-paced environment and adapt to changing timelines
  • An obsessive approach to elevating the customer experience and commitment to taking every opportunity to over-deliver when it comes to delighting and interacting with our community
  • Ability to build and maintain relationships, solicit cooperation, and achieve results through collaboration while managing multiple projects simultaneously in a fast-paced, high-growth environment
  • Willingness to work in various working conditions including being in a full service retail center or unpredictable weather conditions
  • Physical exertion may be required to perform occupational tasks (sitting up to 2 or more hours at a time, standing for up to 8 or more hours a day, walking, bending, kneeling, laying, twisting, carrying, reaching, stretching, pushing, pulling, and lifting up to 50 lbs).
  • Frequent use of hands for purposes of grasping and using tools correctly, entering data, writing communications, or calling customers or internal partners
  • Strong understanding of written and spoken English
  • Ability to see, read and interpret documents such as governmental regulations, safety rules, operating and maintenance instructions or schematics

Responsibilities

  • Deploy Rivian’s sales strategy at your location, generating demand and connecting with the broader community.
  • Act as a Rivian brand and product specialist, evangelizing the mission and product vision that sets us apart.
  • Provide support for prospective customers, fans, friends, and Rivian owners through their respective journeys with our brand and products.
  • Manage lead engagement, qualification, capture, and scoring to shepherd prospective customers through a sales pipeline.
  • Manage general product support and event inquiries surrounding Vehicle Pre-Orders, Vehicle Configurations, Rivian Shop Orders, Retail Store Support, Demo Drive Scheduling, and additional support and pre-sales and ownership scope as assigned.
  • Engage with customers, asking open-ended questions to understand needs and recommend suitable products and services.
  • Maintain accurate and up-to-date customer records in the CRM system.
  • Accountable to KPIs that involve number of customer contacts handled, SLA responses, lead captures, demo drives scheduled, and any other goals that ensure the collective success of Rivian.
  • Ensure customer experience is best-in-class: authentic, engaging, educational and aligned with Rivian’s core values and culture.
  • Perform day to day operational duties, back of house upkeep, food & beverage support, shipping and receiving duties, general space upkeep, cleaning duties, and building or maintaining visual displays, and events as necessary.
  • Uphold the operational framework, best practices, and playbooks to deliver the best experience possible to our community members and team.
  • Take on additional projects, duties and assignments as required and/or by request from the field leadership.

FAQs

What is the job title for this position at Rivian?

The job title for this position is Field Sales Guide - Part Time.

What are the working hours for this job?

The position requires a flexible schedule to support customers, which may include nights, weekends, and holidays.

Is prior experience required for this role?

Yes, a preferred 2 years of experience in customer service is required, with a background in field marketing, sales, education, or hospitality being preferred.

What qualifications do I need to apply for this job?

Applicants must be at least 21 years of age and have a High School Diploma or GED. Additionally, the ability to operate a vehicle and a valid driver’s license is required.

What does the role of Field Sales Guide entail?

The role involves deploying Rivian’s sales strategy, engaging with prospective customers, managing lead engagement, supporting customers throughout their journey, and maintaining accurate customer records.

Are there any physical requirements for this position?

Yes, physical exertion may be required, including standing for long periods, carrying up to 50 lbs, and performing various tasks like walking, bending, and reaching.

What is the pay range for this position?

The salary range for California-based applicants is $22.60 to $25.50 per hour, depending on experience, location, and other factors permitted by law.

What types of benefits are offered for part-time employees?

Rivian provides robust medical, dental, and vision insurance packages, along with paid parental leave, sick leave, life and disability insurance, and partial premium coverage after 3 months of employment.

Will I need to travel for this job?

Yes, travel may be required based on business needs to support other market launches and operations.

What kind of customer interaction is expected in this role?

The position requires an energetic and engaging customer interaction style, with a focus on understanding customer needs and providing appropriate product recommendations.

How does Rivian ensure a supportive environment for candidates with disabilities?

Rivian is committed to making the hiring process accessible for persons with disabilities and provides accommodations upon request.

Is there a possibility for career advancement in this role?

Rivian encourages taking on additional projects, duties, and assignments that may lead to career advancement opportunities within the company.

What tools or software will I need to use in this position?

Experience using POS and CRM systems, such as Salesforce, is required for managing customer relationships and lead engagements.

Do I need to have a strong understanding of technology and automotive concepts?

Yes, the role requires the ability to understand and articulate concepts in the technology and automotive space effectively.

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Rivian

Keep the world adventurous forever.

Manufacturing & Electronics
Industry
10,001+
Employees
2009
Founded Year

Mission & Purpose

Doing something different is never easy. It requires courage, optimism and grit. Core to our mission is building a team of adventurous individuals determined to make a positive impact on the world. This means challenging ourselves constantly. Stretching beyond the bounds of conventional thinking. Reframing old problems. Seeking new solutions. And operating comfortably in a space of uncertainty. While our backgrounds are diverse, our team shares a love of the outdoors and a desire to protect it for future generations. Do you like doing the impossible? We’d love to hear from you.