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Sr. Field Sales Guide

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Rivian

1mo ago

  • Job
    Full-time
    Mid Level
  • Customer Relations
    Sales & Business Development
  • Irvine

AI generated summary

  • You need 4 years in customer service, a high school diploma, valid driver's license, clean driving record, and must be 21+. Experience with POS/CRM and flexible schedule is essential.
  • You will implement sales strategies, engage customers, manage leads, support events, maintain CRM records, ensure experiences align with brand values, and perform operational duties as needed.

Requirements

  • Preferred 4 years of experience in customer service required; field marketing, sales, education, or hospitality environment preferred
  • At least 21 years of age
  • High School Diploma or GED required
  • Ability to work a flexible schedule to support customers on nights, weekends and/or holidays; ability and willingness to travel based on business needs to support other market launches and operations
  • Experience using POS and CRM (ex. Salesforce)
  • Must have a valid driver’s license in the state of residence that you will be driving/operating a vehicle (or state that you are commuting daily to/from) and possess an exceptional driving record; If driver’s license isn’t in the appropriate state, you must be eligible to obtain one within the first 60 days of employment
  • No drug or alcohol related driving incidents in the last 3 years; No more than 1 serious moving violation in the last 3 years; No driving related suspensions or revocation of Driver License within a 3-5 year period. Will be subject to continuous Motor Vehicle Record (MVR) monitoring
  • Ability to obtain and maintain local sales licenses if applicable in your state
  • Comfortable operating large, high performance vehicles and conducting demo drives with customers.

Responsibilities

  • Deploy Rivian’s sales strategy at your location(s), generating demand and connecting with the broader community.
  • Act as a Rivian brand and product specialist, evangelizing the mission and product vision that sets us apart.
  • Provide support for prospective customers, fans, friends, and Rivian owners through their respective journeys with our brand and products.
  • Manage lead engagement, qualification, capture, and scoring to shepherd prospective customers through a sales pipeline.
  • Manage general product support and event inquiries surrounding Vehicle Pre-Orders, Vehicle Configurations, Rivian Shop Orders, Retail Store Support, Demo Drive Scheduling, and additional support and pre-sales and ownership scope as assigned.
  • Support a variety of retail activations and experiential events to generate demand and connect with the broader Rivian community.
  • Engage and qualify Rivian customers and identify their unique needs to create personalized and memorable experiences that drive conversion and customer satisfaction.
  • Build and manage a healthy sales pipeline by establishing positive, long-term relationships with customers via high touch, responsive service.
  • Maintain accurate and up-to-date customer records in the CRM system.
  • Accountable to KPIs that involve number of customer contacts handled, SLA responses, lead captures, demo drives scheduled, and any other goals that ensure the collective success of Rivian.
  • Ensure customer experience is best-in-class: authentic, engaging, educational and aligned with Rivian’s core values and culture.
  • Perform day to day operational duties, back of house upkeep, food & beverage support, shipping and receiving duties, general space upkeep, cleaning duties, building or maintaining visual displays as necessary, and events as necessary.
  • Uphold the operational framework, best practices, and playbooks to deliver the best experience possible to our community members and team.
  • Take on additional projects, duties and assignments as required and/or by request from the field leadership.

FAQs

What is the primary role of a Sr. Field Sales Guide at Rivian?

The primary role of a Sr. Field Sales Guide is to embody the Rivian brand within the community, generate demand, and create memorable moments for prospective customers through a customer-first approach.

What qualifications are preferred for this position?

Preferred qualifications include 4 years of experience in customer service, field marketing, sales, education, or hospitality, along with a valid driver's license and the ability to work flexible hours.

Is prior experience with CRM systems required?

Yes, experience using CRM systems, such as Salesforce, is required for this position.

What is the salary range for the Sr. Field Sales Guide position in California?

The salary range for California-based applicants is $25.00 to $27.90 hourly, with actual compensation determined by experience and other factors.

Will I need to travel for this position?

Yes, the role requires the ability and willingness to travel based on business needs, including supporting other market launches and operations.

Are there specific age requirements for applicants?

Yes, applicants must be at least 21 years of age to qualify for this position.

What types of events will the Sr. Field Sales Guide support?

The Sr. Field Sales Guide will support a variety of retail activations and experiential events designed to generate demand and connect with the broader Rivian community.

Is this position responsible for managing customer inquiries?

Yes, the role involves managing lead engagement and providing support for prospective customers, fans, and Rivian owners throughout their journey with the brand.

What are the key performance indicators (KPIs) for this role?

The KPIs include the number of customer contacts handled, SLA responses, lead captures, demo drives scheduled, and other goals to ensure collective success at Rivian.

How does Rivian ensure an inclusive hiring process?

Rivian is committed to providing accessible hiring for persons with disabilities and encourages applicants to request accommodations as needed throughout the application process.

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Rivian

Keep the world adventurous forever.

Manufacturing & Electronics
Industry
10,001+
Employees
2009
Founded Year

Mission & Purpose

Doing something different is never easy. It requires courage, optimism and grit. Core to our mission is building a team of adventurous individuals determined to make a positive impact on the world. This means challenging ourselves constantly. Stretching beyond the bounds of conventional thinking. Reframing old problems. Seeking new solutions. And operating comfortably in a space of uncertainty. While our backgrounds are diverse, our team shares a love of the outdoors and a desire to protect it for future generations. Do you like doing the impossible? We’d love to hear from you.