FAQs
What is the primary role of a Sr. Field Sales Guide at Rivian?
The primary role of a Sr. Field Sales Guide is to embody the Rivian brand within the community, generate demand, and create memorable moments for prospective customers through a customer-first approach.
What qualifications are preferred for this position?
Preferred qualifications include 4 years of experience in customer service, field marketing, sales, education, or hospitality, along with a valid driver's license and the ability to work flexible hours.
Is prior experience with CRM systems required?
Yes, experience using CRM systems, such as Salesforce, is required for this position.
What is the salary range for the Sr. Field Sales Guide position in California?
The salary range for California-based applicants is $25.00 to $27.90 hourly, with actual compensation determined by experience and other factors.
Will I need to travel for this position?
Yes, the role requires the ability and willingness to travel based on business needs, including supporting other market launches and operations.
Are there specific age requirements for applicants?
Yes, applicants must be at least 21 years of age to qualify for this position.
What types of events will the Sr. Field Sales Guide support?
The Sr. Field Sales Guide will support a variety of retail activations and experiential events designed to generate demand and connect with the broader Rivian community.
Is this position responsible for managing customer inquiries?
Yes, the role involves managing lead engagement and providing support for prospective customers, fans, and Rivian owners throughout their journey with the brand.
What are the key performance indicators (KPIs) for this role?
The KPIs include the number of customer contacts handled, SLA responses, lead captures, demo drives scheduled, and other goals to ensure collective success at Rivian.
How does Rivian ensure an inclusive hiring process?
Rivian is committed to providing accessible hiring for persons with disabilities and encourages applicants to request accommodations as needed throughout the application process.