FAQs
What are the primary responsibilities of a Field Service Technician?
The primary responsibilities include traveling to allocated dealers to diagnose and repair customer vehicle issues, performing engine and transmission replacements, overhauling various vehicle components, and utilizing diagnostic tools effectively.
What types of vehicle issues will I be required to diagnose?
You will be required to diagnose issues related to engines, transmissions, electrical systems, and NVH (Noise, Vibration, and Harshness).
Are there any specific diagnostic tools I will need to use?
Yes, you will need to utilize Ford's diagnostic tools, specifically FDRS and IDS, to aid in troubleshooting and repairs.
What is the expected level of experience with Ford vehicles?
In-depth knowledge of Ford vehicle mechanics and componentry is required for this position.
What skills are important for a Field Service Technician?
Strong analytical and problem-solving skills, the ability to work independently and in a team environment, and good English communication and interpersonal skills are important for this role.
Will I need to prepare reports for my work?
Yes, you will be required to prepare detailed reports on diagnostic findings, repairs, and services performed, maintaining clear records for each vehicle.
Is safety compliance a part of the job?
Yes, you must ensure that all services and procedures comply with standard safety and quality protocols.
Will I be working alone or as part of a team?
The role involves both independent work and collaboration within a team environment.
What specific vehicle components will I be overhauling?
You will be overhauling engines, transmissions, transfer cases, and performing comprehensive suspension and brake overhauls.
Is travel involved in this position?
Yes, travel to allocated dealers is a key component of the job.