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Financial Counselor, Health Central Emergency Department, Ocoee

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Accounting & Tax
  • Orlando

AI generated summary

  • You need a high school diploma, 2 years in finance/customer service, proficiency in MS Office, typing skills, and 1 year of PC/Windows experience. Completion of orientation is also required.
  • You will gather and input patient information, verify insurance benefits, obtain authorizations, explain payment options, collect payments, and ensure compliance with policies while maintaining customer service.

Requirements

  • High School or equivalent.
  • Must complete Patient Financial Services Orientation program and annual educational requirements.
  • Two (2) years’ experience in a financial, business office, or customer service environment required.
  • Proficient in Windows Microsoft Office-based products (Word, Excel, PowerPoint).
  • Typing proficiency.
  • One (1) year PC/Windows experience.

Responsibilities

  • Understand the importance Orlando Health places on providing exemplary customer service and performs job functions in a manner that helps meet the department customer service goals.
  • Demonstrate a positive and professional approach and communicates effectively with customers and team members at all times.
  • Efficiently and accurately gathers and inputs patient/guarantor demographic and financial information.
  • Contacts Primary Care or Admitting Physician to obtain authorizations, diagnosis, and procedure detail as necessary.
  • Explains necessary forms and obtains signatures from patient/guarantor.
  • Contacts appropriate payers, verifying benefits and obtaining necessary authorizations.
  • Explains insurance benefits and collects co-pays, deductibles and self-pay portions due.
  • Collects for related professional care when appropriate.
  • Documents authorization and benefit information in registration system.
  • Assembles patient record and obtains copies of relevant documents including insurance cards, photo identification cards and any advance directives.
  • Demonstrates a basic knowledge of third party reimbursement requirements and regulations.
  • Exhibits competency in the use of all registration systems, electronic verification tools and Web based resources.
  • Follows Patient Financial Services self-pay policies including completion of Guarantor Financial Statement Application, explanation of payment options and collections of monies due.
  • Follows Patient Financial Services policies related to cash handling.
  • Performs basic individual cashiering functions.
  • Collects and inventories patient valuables following policy guidelines.
  • Maintains basic understanding of the medical necessity screening process and appropriate systems.
  • Performs appropriate pre-registration functions including calling physician offices, insurance payers and the patient/guarantor, as necessary.
  • Maintains departmental logs for statistical reporting.
  • Consistently meets Quality Assurance standards set by Patient Access and the department.
  • Meets departmental goals regarding collections, productivity and customer service.
  • Maintains flexibility in work schedule availability that allows department to change/modify work schedule to meet departmental needs.
  • Meets federal, state and hospital requirements related to compliance issues.
  • Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
  • Maintains compliance with all Orlando Health policies and procedures.
  • Attends and participates in department staff meetings and attends other meetings as assigned.
  • Responsible for reviewing and adhering to all Patient Financial Services and departmental education initiatives.
  • Meets all corporate and Patient Financial Services annual recertification and education requirements.
  • Assists his/her manager in planning and organizing department activities.

FAQs

What are the working hours for the Financial Counselor position?

The working hours are 7:00pm to 7:00am on Sunday, Monday, and Saturday.

What qualifications are needed for this position?

Candidates must have a high school diploma or equivalent and two years of experience in a financial, business office, or customer service environment.

Is there training provided for new employees?

Yes, new employees must complete the Patient Financial Services Orientation program and annual educational requirements.

What skills are required for this job?

The role requires proficiency in Windows Microsoft Office products (Word, Excel, PowerPoint), typing proficiency, and at least one year of PC/Windows experience.

Are there benefits available for employees from day one?

Yes, Orlando Health provides benefits that begin on the first day of employment, including career-growing educational programs and well-being services.

What kind of customer service approach is expected?

Employees are expected to demonstrate a positive and professional approach and communicate effectively with customers and team members at all times to meet customer service goals.

Is knowledge of insurance benefits and authorizations required?

Yes, applicants should have a basic knowledge of third-party reimbursement requirements, insurance benefits, and how to obtain authorizations.

Will I be responsible for cash handling in this position?

Yes, the Financial Counselor will perform basic individual cashiering functions and follow the Patient Financial Services policies related to cash handling.

What are the goals regarding collections and productivity?

Employees are expected to meet departmental goals regarding collections, productivity, and customer service while maintaining compliance with all policies and procedures.

Is regular attendance important for this role?

Yes, maintaining reasonably regular and punctual attendance consistent with Orlando Health policies is required for this position.

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Science & Healthcare
Industry
10,001+
Employees
1918
Founded Year

Mission & Purpose

Orlando Health is a not-for-profit healthcare organization with $7.6 billion of assets under management that serves the southeastern United States. Headquartered in Orlando, Florida, the system was founded more than 100 years ago.