FAQs
What are the working hours for the Financial Counselor position?
The working hours are 7:00pm to 7:00am on Sunday, Monday, and Saturday.
What qualifications are needed for this position?
Candidates must have a high school diploma or equivalent and two years of experience in a financial, business office, or customer service environment.
Is there training provided for new employees?
Yes, new employees must complete the Patient Financial Services Orientation program and annual educational requirements.
What skills are required for this job?
The role requires proficiency in Windows Microsoft Office products (Word, Excel, PowerPoint), typing proficiency, and at least one year of PC/Windows experience.
Are there benefits available for employees from day one?
Yes, Orlando Health provides benefits that begin on the first day of employment, including career-growing educational programs and well-being services.
What kind of customer service approach is expected?
Employees are expected to demonstrate a positive and professional approach and communicate effectively with customers and team members at all times to meet customer service goals.
Is knowledge of insurance benefits and authorizations required?
Yes, applicants should have a basic knowledge of third-party reimbursement requirements, insurance benefits, and how to obtain authorizations.
Will I be responsible for cash handling in this position?
Yes, the Financial Counselor will perform basic individual cashiering functions and follow the Patient Financial Services policies related to cash handling.
What are the goals regarding collections and productivity?
Employees are expected to meet departmental goals regarding collections, productivity, and customer service while maintaining compliance with all policies and procedures.
Is regular attendance important for this role?
Yes, maintaining reasonably regular and punctual attendance consistent with Orlando Health policies is required for this position.