FAQs
What are the main responsibilities of a Front Office Agent at DoubleTree by Hilton Amsterdam Centraal Station?
As a Front Office Agent, you will be the first point of contact for all guests, assisting them from check-in to check-out, answering the main switchboard, dealing with various inquiries, providing information, and ensuring smooth service that meets our high-quality standards.
What qualifications or experience are required for this role?
The ideal candidate should have previous experience in hotels or a similar work environment, good communication skills, a flexible and eager to learn attitude, and experience with hotel property management systems is a plus. A good command of the English language is also necessary.
What kind of training and growth opportunities does DoubleTree by Hilton offer?
We provide growth and training opportunities through Harvard Learning and Hilton University, along with global career opportunities.
Are there any special benefits for Hilton Team Members?
Yes, Hilton offers benefits such as competitive salaries, discounted nights at Hilton hotels worldwide, Friends & Family discounted rates for thirty friends and family members, and wellness initiatives.
Is there an international work environment at the hotel?
Yes, our team consists of both Dutch and international colleagues, creating a pleasant and diverse work environment.
What discounts can staff enjoy while working at DoubleTree by Hilton?
Staff can enjoy various discounts including 50% off food & beverage in our outlets, up to 50% off in various restaurants affiliated with the Black Card scheme in Amsterdam, and 50% off in other Hilton Hotels in the Netherlands.
Are there wellness initiatives available for employees?
Yes, we offer wellness initiatives to help our team members thrive and be their best selves.
What is the work culture like at DoubleTree by Hilton?
The work culture is friendly and dynamic, with a focus on team spirit and providing exceptional service, making all team members feel welcome from day one.
How does DoubleTree by Hilton support commuting for employees?
We offer travel reimbursement starting at 0 km, with a maximum of 8.39 euros per day for commuting costs.
Is there a fitness facility available for staff use?
Yes, employees have free access to our fitness center to promote health and wellness.