FAQs
What are the primary responsibilities of the Front Office Assistant?
The primary responsibilities include scheduling patient appointments, obtaining patient demographic and insurance information, processing medical records requests, answering telephone calls, and ensuring compliance with Orlando Health policies and procedures.
What qualifications are required for this position?
A High School diploma or equivalent is required. Additionally, candidates should have at least six months of experience in a clerical office, general business, or customer service setting.
Is any specific licensure or certification required for the Front Office Assistant role?
No specific licensure or certification is required for this position.
What skills are necessary for a Front Office Assistant?
Key skills include proficiency in using office equipment and technology, strong communication skills, the ability to interact professionally with patients and families, and a commitment to improving patient satisfaction.
Who will I report to as a Front Office Assistant?
You will report to the Manager Practice Operations, Medical Office Manager, Academic Program Manager, Academic Nurse Manager, and/or Practice Site Supervisor.
Are there any opportunities for professional development in this role?
Yes, there may be opportunities for engagement in Quality Assurance/Quality Indicator activities and participation in initiatives aimed at improving overall patient satisfaction.
What type of work environment can I expect in this role?
You can expect a fast-paced healthcare environment, interacting regularly with patients and healthcare providers while ensuring efficient office operations.
What is the expected attendance policy for this position?
Employees are expected to maintain reasonably regular, punctual attendance consistent with Orlando Health policies and applicable federal, state, and local standards.