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Front Office Assistant

  • Job
    Full-time
    Senior Level
  • People, HR & Administration
    Healthcare
  • Orlando

AI generated summary

  • You need a high school diploma or equivalent, plus six months of experience in clerical, business, or customer service roles. No additional experience is required.
  • You will schedule appointments, gather patient information, process medical records, ensure compliance, handle calls, and assist with billing while maintaining professionalism and quality standards.

Requirements

  • High School graduate or equivalent.
  • None.
  • Six (6) months experience in a clerical office, or general business, and/or customer service setting.

Responsibilities

  • Schedules patient appointments according to practice specific scheduling protocols and patient preference, to include obtaining required pre-certification and authorization for office visit(s) when required.
  • Obtains accurate and complete patient demographic and insurance information.
  • Processes all requests for medical records according to Orlando Health and department specific policies and procedures.
  • Adheres and assures compliance with Orlando Health and OHPE (OHPG, OPN) policy, procedures, and value statements.
  • Demonstrates competency in use of office equipment, technology, and answers telephone calls appropriately.
  • Demonstrate a Commitment to Excellence standards and actively engages to improve overall patient satisfaction experience.
  • Interacts with patients and families in a professional manner.
  • Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
  • Maintains compliance with all Orlando Health policies and procedures.
  • Participates in Quality Assurance/Quality Indicator activities as assigned.
  • Demonstrates awareness of legal issues, patient rights and compliance with standards of regulatory and accrediting agencies.
  • Practices the efficient use of supplies.
  • Assists billing service as requested.

FAQs

What are the primary responsibilities of the Front Office Assistant?

The primary responsibilities include scheduling patient appointments, obtaining patient demographic and insurance information, processing medical records requests, answering telephone calls, and ensuring compliance with Orlando Health policies and procedures.

What qualifications are required for this position?

A High School diploma or equivalent is required. Additionally, candidates should have at least six months of experience in a clerical office, general business, or customer service setting.

Is any specific licensure or certification required for the Front Office Assistant role?

No specific licensure or certification is required for this position.

What skills are necessary for a Front Office Assistant?

Key skills include proficiency in using office equipment and technology, strong communication skills, the ability to interact professionally with patients and families, and a commitment to improving patient satisfaction.

Who will I report to as a Front Office Assistant?

You will report to the Manager Practice Operations, Medical Office Manager, Academic Program Manager, Academic Nurse Manager, and/or Practice Site Supervisor.

Are there any opportunities for professional development in this role?

Yes, there may be opportunities for engagement in Quality Assurance/Quality Indicator activities and participation in initiatives aimed at improving overall patient satisfaction.

What type of work environment can I expect in this role?

You can expect a fast-paced healthcare environment, interacting regularly with patients and healthcare providers while ensuring efficient office operations.

What is the expected attendance policy for this position?

Employees are expected to maintain reasonably regular, punctual attendance consistent with Orlando Health policies and applicable federal, state, and local standards.

A trusted leader inspiring hope through the advancement of health.

Science & Healthcare
Industry
10,001+
Employees
1918
Founded Year

Mission & Purpose

Orlando Health is a not-for-profit healthcare organization with $7.6 billion of assets under management that serves the southeastern United States. Headquartered in Orlando, Florida, the system was founded more than 100 years ago.