FAQs
What are the main responsibilities of the Front Office Assistant?
The Front Office Assistant is responsible for scheduling patient appointments, obtaining patient demographic and insurance information, processing medical record requests, ensuring compliance with policies, and maintaining professional interactions with patients and families.
What qualifications are required for this position?
A high school diploma or equivalent is required. There are no specific licensure or certification requirements for this position.
How much previous experience is needed for this role?
A minimum of six months of experience in a clerical office, general business, or customer service setting is required.
What benefits does Orlando Health Jewett Orthopedic Institute offer to employees?
Orlando Health offers a comprehensive benefits package that includes medical, dental, and vision insurance, a 403(b) retirement savings plan, health savings accounts, flexible spending accounts, paid time off, life insurance, an extended leave plan, family care options, paid parental leave, pet insurance, car insurance, and 100% paid tuition for educational programs, among others.
When do benefits start for employees?
All benefits start on the first day of employment.
How does the organization support employee education?
Orlando Health provides 100% paid tuition along with tuition reimbursement and monthly payments to help employees pay down any graduate school debt.
Is prior medical office experience necessary for this role?
While prior medical office experience is not explicitly required, relevant experience in a clerical or customer service setting is needed.
What kind of environment does Orlando Health Jewett Orthopedic Institute promote?
The institute is recognized for its positive workplace culture and has received Modern Healthcare’s Best Places to Work award, emphasizing a commitment to employee satisfaction and engagement.
Who supervises the Front Office Assistant?
The Front Office Assistant works under the supervision of the Manager Practice Operations, Medical Office Manager, Academic Program Manager, Academic Nurse Manager, and/or Practice Site Supervisor.
What is the expected attendance policy for this role?
The Front Office Assistant is expected to maintain reasonably regular and punctual attendance in accordance with Orlando Health policies and applicable federal, state, and local standards.