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Full Time - Sales Specialist - Millwork - Day

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Lowe's Companies, Inc.

2d ago

  • Job
    Full-time
    Mid & Senior Level
  • Customer Relations
    Sales & Business Development
  • Flowood

AI generated summary

  • You need a high school diploma, 3-5 years in retail, 1 year in customer service, Pro customer experience, leadership skills, and Microsoft Office proficiency. Must lift 25+ pounds and be available any day.
  • You will lead and coach associates, manage customer interactions, handle inventory tasks, ensure safety, and communicate with management while meeting sales and service goals.

Requirements

  • Hourly Full Time: Generally scheduled 39 to 40 hours; more hours may be required based on the needs of the store.
  • Requires morning, afternoon and evening availability any day of the week.
  • Physical ability to perform tasks that may require prolonged standing, sitting, and other activities necessary to perform job duties.
  • Minimally must be able to lift 25 pounds without assistance; may lift over 25 pounds with or without assistance.
  • High School Diploma or equivalent and 3 years of experience in a retail environment OR 5 years of experience in a retail environment.
  • 1 year of experience in customer service.
  • 1 year of experience supporting the unique needs of Pro customers (for Pro Department Supervisor).
  • Experience providing direction or supervision to teams (with or without direct report responsibility).
  • Experience supporting or participating in the process of training, mentoring and developing associates.
  • Experience working cross-functionally.
  • Experience Using Microsoft Office Suite.
  • Ability to obtain sales related licensure or registration as may be required by law.
  • 3 years of retail customer service experience.
  • 3 years of experience supporting the unique needs of Pro customers (Pro Department Supervisor).
  • Experience in a leadership role with direct report responsibility.
  • Experience working in the home improvement retail sector.
  • Experience working in a fast paced, dynamic retail environment.
  • Experience in key carrying role with manager-on-duty responsibilities.
  • Experience using store computer systems (including but not limited to: Project Tool, Genesis, Sterling, M2O, Thin Client, etc.).

Responsibilities

  • Providing resources and tools to support those directly helping customers provide the best service.
  • Assisting with down stocking and area recovery as well as providing input into merchandising decisions.
  • Monitoring use of store power equipment and coaching employees on safe behaviors and lifting techniques.
  • The Sales Floor Department Supervisor is primarily responsible for leading and enabling a team of associates to deliver the best possible customer experience in the store.
  • This includes coaching and training associates, delegating, following-up on daily tasks, managing performance, and ensuring adequate department coverage.
  • Sales Floor Department Supervisors are responsible for customer-facing activities (e.g., greeting customers, clarifying needs and identifying solutions, closing sales), non-customer-facing activities (e.g., down stocking, inventory management, area recovery) and store safety (e.g., conducting safety walks, reporting hazards, understanding safety and lifting directions).
  • The Sales Floor Department Supervisor works with his/her leaders to identify approaches and behaviors that best meet sales and service objectives, then communicates those best practices to the team in a way that inspires engaging, customer-focused behavior and goal attainment.
  • Further, the Sales Floor Department Supervisor must supervise associates in other departments, as needed, to meet the demands of the store.
  • This requires broad product knowledge and the ability to engage associates and customers across departments.
  • It is important that this associate communicate upward to keep management informed of concerns, issues, praises, and morale.
  • In addition to the responsibilities summarized above, individuals in this role may occasionally open or close the store or serve as manager-on-duty (MOD).

FAQs

What are the primary responsibilities of a Sales Floor Department Supervisor at Lowe's?

The primary responsibilities include leading and enabling a team to deliver the best possible customer experience, coaching and training associates, managing performance, ensuring adequate department coverage, and actively participating in both customer-facing and non-customer-facing activities.

What is the required experience for this position?

Candidates must have either a High School Diploma or equivalent along with 3 years of experience in a retail environment, or 5 years of experience in a retail environment. Additionally, 1 year of customer service experience is necessary, along with relevant experience in supervising or supporting teams.

Is travel required for this position?

This role does not require regular travel; however, occasional travel may be needed for meetings, training sessions, or to support neighboring stores/outlets.

What is the expected work schedule for this role?

The role typically requires hourly full-time availability, generally scheduled for 39 to 40 hours per week, with more hours possibly required based on store needs. Availability for morning, afternoon, and evening shifts any day of the week is necessary.

What are the physical requirements for the Sales Floor Department Supervisor position?

The position requires the physical ability to perform tasks that may involve prolonged standing, sitting, and the ability to lift 25 pounds without assistance, with the potential to lift more than 25 pounds with or without assistance.

What tools or software experience is preferred for applicants?

Candidates should have experience using Microsoft Office Suite and familiarity with store computer systems such as Project Tool, Genesis, Sterling, M2O, Thin Client, etc., is preferred.

Are there any preferred qualifications for this role?

Yes, preferred qualifications include 3 years of retail customer service experience, experience supporting the needs of Pro customers, a leadership role with direct report responsibility, and experience in a fast-paced home improvement retail environment.

Does Lowe's provide equal opportunities in hiring?

Yes, Lowe's is an equal opportunity employer and administers all personnel practices without discrimination based on race, color, religion, gender, age, and other protected categories under federal, state, or local law.

What is the starting rate of pay for this position?

The starting rate of pay may vary based on factors such as the position offered, location, education, training, and/or experience.

Are benefits offered to employees in this role?

Yes, Lowe's offers a range of benefit programs, and for information regarding eligibility, candidates can visit the Lowe's benefits page at https://talent.lowes.com/us/en/benefits.

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Lowe's Companies, Inc.

Do it right for less. Start with Lowe's.

Retail & Consumer Goods
Industry
10,001+
Employees
1921
Founded Year

Mission & Purpose

Lowe’s Companies, Inc. (NYSE: LOW) is a FORTUNE® 50 home improvement company serving approximately 20 million customers a week in the United States. Lowe’s and its related businesses operate or service more than 2,200 home improvement and hardware stores and employ over 300,000 associates. Based in Mooresville, N.C., Lowe’s supports the communities it serves through programs focused on creating safe, affordable housing and helping to develop the next generation of skilled trade experts.