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Full Time - Sales Specialist - ProServices - Day

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Lowe's Companies, Inc.

3d ago

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Sales & Business Development
  • Middletown

AI generated summary

  • You must have a high school diploma, 1-2 years of sales/customer service experience, ability to lift 25lbs, flexibility for shifts, and tech skills. Bilingual and certifications are a plus.
  • You will assist Pro customers with product selection and ordering, manage relationships via CRM, promote rewards programs, communicate product information, and support cross-functional training.

Requirements

  • Hold a high school diploma or equivalent.
  • 1-2 years Sales experience with ability to identify and sell products based on customer needs
  • 1-2 years Experience providing customer service with an understanding of identifying and resolving customer issues, assisting customers with locating products, greeting customers, answering phones, building relationships with customers, and thanking customers for their business
  • Be able to sit, bend, stand, move around the store, and lift items of up to 25lbs. unassisted.
  • Be available to work a variety of shifts, including nights and weekends.
  • Be able to use common retail technology, such as smart phones and tablets.
  • Obtain sales-related licensure or registration if required by law in your state
  • 1-2 years of experience in sales or customer service in a sales environment with required sales goals or metrics
  • 1-2 years experience entering and submitting customer sales orders, including special sales orders
  • Professional certification related to the department being considered
  • Bi-lingual skills

Responsibilities

  • Understand the Pro business to understand customer needs and assist in locating, demonstrating, selecting, quoting, and ordering merchandise.
  • Work with Lowe's Pro Supply to order products through the Fulfillment and Delivery network to service the customer.
  • Communicate information to customers regarding all the Service, Brand and Value benefits of using the Fulfillment and Delivery network with Lowe's Pro Supply.
  • Prospect and utilize CRM (Customer Relationship Management) to build customer relationships and streamline processes, to improve customer service, increase sales, and increase visibility to the service that Lowe's Pro Supply can provide.
  • Offer and assist to sign up for MVPs Pro rewards and partnership program and promote Pro Credit solutions and the Pro wallet.
  • Communicate information to customers regarding all stock, special order merchandise, feature benefits, application, and warranty information related to Lowe's programs.
  • Cross-functionally train in other areas of the store to help deliver the best customer service as well as learn what Pros are buying across the store.
  • Complete other duties as assigned

FAQs

What is the role of a Pro Sales Specialist at Lowe's?

The Pro Sales Specialist acts as a guide and consultant for Pro customers, assisting them with their project needs and helping them find products and services to enhance their projects.

What qualifications are required for this position?

A high school diploma or equivalent, 1-2 years of sales experience, and customer service experience are required. Additionally, candidates should be able to lift items up to 25 lbs and be available to work a variety of shifts.

Is there a possibility for career growth in this role?

Yes, Lowe's offers educational opportunities and support for career growth, including access to a tuition assistance program and the Track to the Trades program.

What benefits does Lowe's provide to its associates?

Lowe's provides competitive pay, flexible schedules, health insurance options, a company-matching 401(k), optional Employee Stock Purchase Program, a 10% Associate Discount, and other benefits.

Are bilingual skills preferred for this position?

Yes, bilingual skills are preferred for the Pro Sales Specialist role at Lowe's.

What are the working conditions for this role?

Working conditions may vary by location and could involve both inside and outside weather conditions, exposure to varying climates, and lifting requirements based on role and weight.

Does this role require travel?

Regular travel is not required, but there may be occasional travel for meetings, training, or to support neighboring stores.

What is the pay range for the Pro Sales Specialist position?

The pay range for this position is $18.00 to $20.20 per hour, with the starting rate varying based on factors such as location, education, training, and experience.

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Lowe's Companies, Inc.

Do it right for less. Start with Lowe's.

Retail & Consumer Goods
Industry
10,001+
Employees
1921
Founded Year

Mission & Purpose

Lowe’s Companies, Inc. (NYSE: LOW) is a FORTUNE® 50 home improvement company serving approximately 20 million customers a week in the United States. Lowe’s and its related businesses operate or service more than 2,200 home improvement and hardware stores and employ over 300,000 associates. Based in Mooresville, N.C., Lowe’s supports the communities it serves through programs focused on creating safe, affordable housing and helping to develop the next generation of skilled trade experts.