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Full Time - Sales Specialist - ProServices - Day

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Lowe's Companies, Inc.

15d ago

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Sales & Business Development
  • Longview

AI generated summary

  • You must have a high school diploma, 1-2 years in sales/customer service, ability to lift 25lbs, work varied shifts, use retail tech, and meet state licensure if required. Bi-lingual skills preferred.
  • You will assist Pro customers by understanding their needs, ordering products, promoting services and rewards, training cross-functionally, and enhancing customer relationships through CRM.

Requirements

  • Hold a high school diploma or equivalent.
  • 1-2 years Sales experience with ability to identify and sell products based on customer needs
  • 1-2 years Experience providing customer service with an understanding of identifying and resolving customer issues, assisting customers with locating products, greeting customers, answering phones, building relationships with customers, and thanking customers for their business
  • Be able to sit, bend, stand, move around the store, and lift items of up to 25lbs. unassisted.
  • Be available to work a variety of shifts, including nights and weekends.
  • Be able to use common retail technology, such as smart phones and tablets.
  • Obtain sales-related licensure or registration if required by law in your state
  • 1-2 years of experience in sales or customer service in a sales environment with required sales goals or metrics
  • 1-2 years experience entering and submitting customer sales orders, including special sales orders
  • Professional certification related to the department being considered
  • Bi-lingual skills

Responsibilities

  • Understand the Pro business to understand customer needs and assist in locating, demonstrating, selecting, quoting, and ordering merchandise.
  • Work with Lowe's Pro Supply to order products through the Fulfillment and Delivery network to service the customer.
  • Communicate information to customers regarding all the Service, Brand and Value benefits of using the Fulfillment and Delivery network with Lowe's Pro Supply.
  • Prospect and utilize CRM (Customer Relationship Management) to build customer relationships and streamline processes, to improve customer service, increase sales, and increase visibility to the service that Lowe's Pro Supply can provide.
  • Offer and assist to sign up for MVPs Pro rewards and partnership program and promote Pro Credit solutions and the Pro wallet.
  • Communicate information to customers regarding all stock, special order merchandise, feature benefits, application, and warranty information related to Lowe's programs.
  • Cross-functionally train in other areas of the store to help deliver the best customer service as well as learn what Pros are buying across the store.
  • Complete other duties as assigned

FAQs

What is the role of a Pro Sales Specialist at Lowe's?

As a Pro Sales Specialist, you will act as a guide and consultant for Pro customers, helping them find the products and services they need for their projects and business operations.

What qualifications do I need to apply for this position?

You need to hold a high school diploma or equivalent, have 1-2 years of sales experience, and possess customer service skills, among other requirements.

What kind of benefits does Lowe's offer to employees?

Lowe's offers competitive pay, flexible schedules, health insurance options, a 401(k) plan with company matching, tuition assistance, employee discounts, and more.

Is experience in a sales environment required for this position?

Yes, 1-2 years of experience in a sales or customer service role with required sales goals or metrics is preferred.

What are the working conditions like for this role?

Working conditions may vary by location, and associates may be exposed to different weather conditions, noise levels, and the need to lift items up to 25 lbs unassisted.

Does Lowe's provide training for this position?

Yes, Lowe's provides training opportunities, including cross-functional training in other areas of the store to enhance customer service skills.

Is the Pro Sales Specialist position full-time?

Yes, this is a full-time position.

Will I need to work on weekends or evenings?

Yes, you must be available to work a variety of shifts, including nights and weekends.

Can I apply for this position if I am bilingual?

Yes, bilingual skills are preferred for this position, and we encourage bilingual candidates to apply.

What is the pay range for the Pro Sales Specialist role?

The pay range for this position is between $19.00 and $20.55 per hour, with the starting rate of pay varying based on location, education, training, and experience.

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Lowe's Companies, Inc.

Do it right for less. Start with Lowe's.

Retail & Consumer Goods
Industry
10,001+
Employees
1921
Founded Year

Mission & Purpose

Lowe’s Companies, Inc. (NYSE: LOW) is a FORTUNE® 50 home improvement company serving approximately 20 million customers a week in the United States. Lowe’s and its related businesses operate or service more than 2,200 home improvement and hardware stores and employ over 300,000 associates. Based in Mooresville, N.C., Lowe’s supports the communities it serves through programs focused on creating safe, affordable housing and helping to develop the next generation of skilled trade experts.