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General Manager - Waldorf Astoria Amsterdam

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Hilton

Jan 15

Applications are closed

  • Job
    Full-time
    Senior & Expert Level
  • Hospitality & Retail
    People, HR & Administration
  • Amsterdam

Requirements

  • An Established GM ideally with experience gained in the luxury or lifestyle segment with previous Hilton experience being an advantage.
  • Proven commercial experience and background with the strong ability to collaborate and foster networks and relationships, with owners, contractors, corporates – must be highly visible with a proactive sales focused approach.
  • We are seeking an individual who excels in networking and who truly embodies the spirit of hospitality in representing the hotel.
  • Deliver innovative commercial opportunities with experience in increasing profitability in the transient segment.
  • Exceptional people leadership and retention of talent with the ability to bring a team together on a journey and Instilling the Hilton culture and values.
  • Exceptional stakeholder/owner relations experience.
  • Ability to show resilience, judgement, and leadership.
  • Experience managing budgets, revenue proposals, and forecasting results in a similar sized property.
  • In-depth knowledge of the hotel/leisure/service sector
  • Degree or diploma in Hotel Management or equivalent
  • English language mandatory.

Responsibilities

  • Manage and lead the hotel operation.
  • Manage ongoing profitability of the hotel, ensuring revenue, guest satisfaction and Team Member engagement goals are met and exceeded.
  • Lead in all key property issues including capital projects, customer service, and refurbishment.
  • Ensure all decisions are made in the best interest of the hotel and Hilton.
  • Deliver achievable hotel budgets and set other short- and long- term strategic goals for the property.
  • Provide exceptional leadership to hotel Team Members focusing on Hilton culture and values.
  • Lead in all aspects of business planning.
  • Comply with and exceed Hilton Brand Service Standards.
  • Ensure costs are controlled.
  • Manage and develop the Hotel Executive team to ensure career progression and effective succession planning within Hilton.
  • Hold regular briefings and communication meetings with the HOD team.
  • Respond to audits to ensure continual improvement is achieved.

FAQs

What is the main responsibility of the General Manager at Waldorf Astoria Amsterdam?

The main responsibility of the General Manager is to manage the hotel operations, ensuring excellent guest and team member experiences while achieving profitability and meeting owners’ expectations.

What qualifications are required for the General Manager position?

Candidates should have a degree or diploma in Hotel Management or equivalent, extensive experience as a General Manager in a luxury or lifestyle hotel, and in-depth knowledge of the hotel, leisure, and service sector.

Is experience with Hilton brands necessary for this role?

While not mandatory, previous experience with Hilton brands is considered an advantage.

What qualities should the ideal candidate possess?

The ideal candidate should have exceptional leadership skills, strong owner relations and commercial experience, the ability to foster networks and relationships, and a passion for hospitality.

What kind of work environment can I expect at Hilton?

Hilton offers a supportive work environment that prioritizes mental and physical well-being, career growth, and diversity and inclusion within the team.

Are there opportunities for career advancement in this role?

Yes, there is the possibility for the General Manager position to evolve into an Area General Manager role with additional regional responsibilities.

Do I need to be fluent in languages other than English?

English language proficiency is mandatory, and additional language skills can be beneficial but are not specified as a requirement.

What benefits do Team Members receive?

Team Members enjoy benefits such as workplace flexibility, career development opportunities, a travel discount program, and support for mental and physical well-being.

What is the focus of the Waldorf Astoria brand?

The Waldorf Astoria brand focuses on providing exceptional guest experiences, reflecting local culture and history, and delivering personalized attention through True Waldorf Service.

How does Hilton ensure a diverse and inclusive work environment?

Hilton prioritizes understanding and integrating the unique perspectives of Team Members, Guests, Owners, Suppliers, and Partners to cultivate a diverse and inclusive workplace.

An official account for Hilton, a leading global hospitality company filling the earth with light & warmth since 1919.

Travel & Leisure
Industry
10,001+
Employees
1919
Founded Year

Mission & Purpose

Hilton is a global hospitality company that operates a chain of hotels and resorts worldwide. They provide accommodation and services for travellers and guests, offering a range of options from luxury to budget-friendly hotels. Hilton's ultimate mission is to be the most hospitable company in the world, aiming to deliver exceptional guest experiences and create memorable moments for their customers. Their purpose is to provide a welcoming and comfortable environment where guests can relax, enjoy their stay, and feel cared for during their travels. They strive to offer consistent quality across their properties, with a focus on outstanding service, amenities, and personalised experiences to ensure guests feel valued and satisfied.

Benefits

  • Health & Welfare Benefit Plans

  • Retirement Savings Program

  • Mental Wellness Support

  • Flexible Schedules

  • Access to your pay when you need it ​​​​​​​through DailyPay

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