Logo of Huzzle

Home

Matches

Explore

Manage

Generalist, Human Resources – Park Operations (Employee Relations Experience)

image

Universal Orlando Resort

25d ago

  • Job
    Full-time
    Mid Level
  • Customer Relations
    People, HR & Administration
  • Orlando

AI generated summary

  • You need a bachelor’s degree in HR or related field, 3+ years in HR, employee relations knowledge, strong communication, organizational skills, and proficiency in MS Office and HRIS.
  • You will consult on employee relations, investigate performance issues, support Team Members, manage HR processes, ensure compliance, and promote positive workplace interactions.

Requirements

  • EDUCATION:
  • Bachelor’s degree in Human Resources, Industrial Relations, Business Management, or related field required
  • EXPERIENCE:
  • 3+ years Human Resources experience in a large-scale fast paced HR environment preferred; or equivalent combination of education and experience.
  • Working knowledge of employee relations, staffing and payroll required.
  • ADDITIONAL INFORMATION:
  • Strong communication skills, both verbal and written
  • Solid organizational skills, ability to handle multiple priorities
  • Ability to flex & adapt in a fast-paced, constantly changing environment
  • Demonstrated ability to deliver high quality HR services
  • Ability to objectively coach Supervisors/Managers and Team Members through difficult and emotional issues
  • Ability to research and analyze various types of data and information
  • Independent, self-starter, requiring minimal day to day task supervision
  • Professional, confident demeanor
  • Base knowledge of company policies & practice
  • Thorough knowledge of MS Excel, Word and PowerPoint, experience with an HRIS (i.e., PeopleSoft, SAP) product preferred

Responsibilities

  • Consults with managers and supervisors regarding Team Member discipline and performance issues. Investigates workplace situations, gathering evidence, conducting interviews, and documenting claims of harassment, discrimination, and policy violations, including documenting same in Company sanctioned repository (Oracle). Provide recommendations and supports decision making related to terminations and other forms of discipline. Ensures that corrective Team Member coaching and counseling are handled in a fair and consistent manner.
  • Provides support to Team Members by interacting and communicating Team Members in the parks, visiting break rooms and Lead offices to promote positive relations and seek out potential issues. Communicates regularly with Area/General Supervisors/Managers and Directors one-on-one to promote a positive and open relationship with HR.
  • Supports the process involved in reviewing Performance Reviews, Team Member Counseling, and Performance plans. Ensures that any written communication directed to Team Members is legal, fair, consistent, in line with Universal Orlando’s values, and follows the progressive discipline policy. Provides input and drives dialogue regarding Team Member ADA Reasonable Accommodation requests/decisions and internal transfers.
  • Provides advice and consultation for front-line hourly Team Members regarding benefits, payroll questions, policy interpretations, and TMCAP/EAP issues. Provides direction for internal transfer and career path direction including on-boarding plans, Intern programs, seasonal supervisor offers, and related follow-up paperwork. Approves terminations and other forms personnel and payroll actions. Log all necessary data in Oracle repository.
  • Manages & monitors annual HR processes and special project initiatives and follows-up as needed. This includes but is not limited to: Wardrobe Home Care program, Open Door Plus Appeals & Peer Review preparation, attending EIL, company/hourly recognition events/ awards, Team Member Service events, Town Hall events, TSAT meetings, HR Roundtable presentations, Position Management reviews, work authorization expiration notifications, No Pay Report follow-up, Average Hours report, job descriptions, talent review, staffing assistance for job fairs, and XTRAS initiatives.
  • Understand and actively participate in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training, and team member involvement activities.
  • Perform other duties as assigned.

FAQs

What is the work arrangement for this position?

This position requires in-person collaboration, with Team Members working a minimum of three days per week on-site, although there may be limited remote opportunities in specific departments.

What are the primary responsibilities of the Generalist, Human Resources role?

The primary responsibilities include providing HR counsel and support to supervisors/managers and hourly Team Members, maintaining positive employee relations, managing disciplinary and performance issues, supporting HR processes such as performance reviews, and promoting effective communication with Team Members.

What qualifications are required for this position?

A Bachelor’s degree in Human Resources, Industrial Relations, Business Management, or a related field is required, along with a minimum of 3 years of HR experience in a large-scale fast-paced environment or an equivalent combination of education and experience.

Is employee relations experience important for this role?

Yes, a strong emphasis on employee relations is crucial for this position as it involves handling Team Member performance issues, discipline, and ensuring fair HR practices.

What kind of tools or software knowledge is preferred for candidates?

Candidates should have a thorough knowledge of MS Excel, Word, and PowerPoint, with experience using an HRIS (such as PeopleSoft or SAP) being preferred.

How will my communication skills be utilized in this role?

Strong verbal and written communication skills are essential for interacting effectively with Team Members and management, providing advice, resolving issues, and promoting a positive work environment.

Are there any additional HR processes or initiatives I would be involved in?

Yes, you would manage and monitor various HR processes and special project initiatives, such as the Wardrobe Home Care program, Team Member recognition events, and staffing assistance for job fairs.

Will I be expected to conduct investigations on workplace issues?

Yes, part of the role involves investigating workplace situations, gathering evidence, conducting interviews, and documenting claims of harassment, discrimination, and policy violations.

Is knowledge of labor laws important for this position?

Yes, knowledge of company policies, labor laws, and HR best practices is essential for ensuring compliance and fair treatment of Team Members.

Does this role require independent work?

Yes, the position requires an independent, self-starter who can manage responsibilities with minimal day-to-day supervision.

image

Universal Orlando Resort

Here you can be a part of the action.

Entertainment & Media
Industry
10,001+
Employees
1990
Founded Year

Mission & Purpose

For years, we’ve been creating a legacy of unforgettable experiences for our guests. Our guests are immersed into the sights and sounds of some of the greatest movies and most legendary stories, and our Team Members are the ones who help make those incredible experiences come alive. Our Team Members realize that delivering world-class service is more than just an expectation…it’s The Universal Way. It’s who we are. It’s what we do. And, it’s the reason we strive to be recognized as the number one entertainment destination in the world. As a part of the COMCAST NBCUniversal family, we are as committed as ever to continuing to build spectacular experiences based on the most compelling and dynamic movies, books and TV franchises in the universe. We are poised for growth and success and are focused on the future. Our Team Members not only deliver experiences of a lifetime, they create them! At Universal Orlando Resort™, we create a balanced and rewarding work environment while encouraging individual growth and development. As a Team Member, we’ll partner with you to help identify your personal goals and provide career guidance. Best of all, it’s our philosophy to always try and promote from within first. Now, what could be more promising than that! It’s a big Universe. Where do you fit in?