FAQs
What are the primary responsibilities of the Groups, Conferences & Events Coordinator?
The primary responsibilities include receiving groups and events at the hotel, preparing contracts, managing rooming lists, negotiating budgets, developing event work orders, conducting informational groups, and ensuring efficient communication with various departments and clients during events.
What qualifications are required for this position?
Previous experience in sales related to groups and events, preferably within the hospitality industry, is required. Candidates should also possess strong organizational skills, problem-solving abilities, good computer skills (including Excel, PowerPoint, and Word), and a proactive approach to meeting deadlines.
Is experience in hospitality a must for this role?
Yes, previous experience in sales for groups and events within the hospitality sector is preferred.
How does the Groups, Conferences & Events Coordinator interact with clients?
The coordinator serves as the main point of contact for clients during their event, ensuring all requests are addressed efficiently and that communication remains constant throughout the event.
What software skills are necessary for this job?
Good computer skills are necessary, particularly in Microsoft Excel, PowerPoint, and Word, as these tools are essential for managing contracts, reports, and communication.
Is teamwork important in this role?
Yes, working effectively with other team members and departments such as Sales, Reservations, and the front desk is crucial to ensuring successful events and guest satisfaction.
Are there opportunities for special activities involvement in this role?
Yes, the coordinator may participate in special activities such as cocktail receptions and welcome tours for groups.
What is Hilton's vision in relation to guest experiences?
Hilton's vision is to "fill the earth with the light and warmth of hospitality," emphasizing the importance of creating remarkable hospitality experiences for guests around the world.