FAQs
What are the main responsibilities of a Guest Assistance?
A Guest Assistance is responsible for greeting and escorting guests, retrieving and transporting luggage, inspecting guest rooms, responding to inquiries, organizing and storing luggage, and assisting in the maintenance and appearance of equipment.
What skills are important for this position?
Important skills include a positive attitude, strong communication skills, the ability to work flexible hours, the ability to work under pressure, commitment to high levels of service, and excellent grooming standards.
Is experience required for this position?
While it is advantageous to have previous experience as a Guest Assistance or within a hotel, it is not explicitly required for the role.
What is Hilton's vision for its Team Members?
Hilton's vision is “to fill the earth with the light and warmth of hospitality,” which emphasizes creating remarkable hospitality experiences and highlights the importance of Team Members in achieving this goal.
Are there opportunities for advancement within the company?
Yes, Hilton promotes growth and development opportunities for its Team Members across various roles within the organization.
What kind of work environment can I expect at Hilton?
You can expect a supportive and collaborative work environment where Team Members work on behalf of guests, delivering exceptional service and hospitality.
Does the role require teamwork?
Yes, the role requires the ability to work as part of a team while also being capable of working independently when needed.
Are flexible hours a requirement for this position?
Yes, the ability to work flexible hours is important for a Guest Assistance position at Hilton.