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Guest Services Coordinator

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Orlando Health

1mo ago

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Healthcare
  • Orlando

AI generated summary

  • You need a high school diploma or equivalent and two years of experience in a customer service setting. No additional experience is required.
  • You will greet patients and vendors, coordinate services, manage room reservations, report issues, conduct building tours, and ensure smooth operations while maintaining a welcoming environment.

Requirements

  • High School diploma or equivalent.
  • None.
  • Two (2) years of experience in a customer service setting

Responsibilities

  • Greet scheduled patients and escort or direct them to their respective destinations.
  • Greet and speak with new walk-in customer, share the pavilion story, and provide collateral.
  • Greet and track weekly vendors and service provided. Direct them to appropriate destinations. i.e. – UPS, Fed X, Ready Fresh, AVI, Staples.
  • Greet service providers and escort them to appropriate locations for service. i.e. – Crown Linen, Stericycle, Shred-It, AVI. Anticipate, identify, and address any issues during service.
  • Greet engineers/contractors and coordinate service/repairs, installation projects or quality assurance reviews. i.e. – general repair, fire extinguisher inspection, DEFIB inspection, ELLiE, HVAC, lawn care, telecom, cable and internet, alarm services, elevator, electric company, pest control, plumbing, engineering.
  • Greet reps and direct them to the appropriate specialty suite.
  • Round every morning to suites and other common areas to identify operational, mechanical, or housekeeping concerns.
  • Report internal and external operational and/or mechanical problems to property manager. Submit work order requests when necessary.
  • Manage Education Room use and Resource Calendar reservations. Also, when applicable, assist leadership in managing events scheduled in the Education Room.
  • Serve as pavilion ambassador at external events representing your pavilion.
  • Collect USPS and distribute to appropriate suites.
  • Coordinate requests for scheduling meetings in Education Center/Conference Room.
  • Walk exterior of property once a week to review lawn maintenance, waste service and overall quality of property maintenance.
  • Provide tours to OH guests interested in learning about the pavilion.
  • Manage foot traffic to ensure the best possible experience for patients and their guest.
  • Collaborate with marketing to provide collateral promoting services provided at the pavilion.
  • Coordinate orientation of new physicians; provide operations support with FOA and MA team members to allow for a seamless transition.
  • Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state, and local standards.
  • Maintains compliance with all Orlando Health policies and procedures.
  • Attends in services/meetings as required.
  • Completes all mandatory education.
  • Assume the responsibility for professional growth and development.
  • Other duties as assigned.

FAQs

What are the main responsibilities of a Guest Services Coordinator?

The main responsibilities include greeting and directing patients, managing foot traffic, coordinating service providers, addressing operational concerns, and serving as a pavilion ambassador at external events.

What type of experience is required for this position?

Two years of experience in a customer service setting is required.

What educational qualifications are needed for the role?

A high school diploma or equivalent is required.

Are there any licensure or certification requirements for this position?

No specific licensure or certification is required for this position.

When do benefits begin for new employees?

All benefits start on day one of employment.

What kind of benefits does Orlando Health provide?

Benefits include medical, dental, vision, a 403(b) retirement savings plan, paid time off, life insurance, and educational assistance among others.

How should I apply for the Guest Services Coordinator position?

You can apply through the Orlando Health career website or through job listing platforms where the position is posted.

Is there training provided for new employees?

Yes, training and orientation will be provided to ensure a smooth transition into the role.

What is the work environment like for this position?

The work environment is a medical pavilion where the Guest Services Coordinator interacts with patients, vendors, and team members to facilitate positive experiences.

Are there opportunities for professional development?

Yes, there are opportunities for professional growth and development as part of the role.

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Orlando Health

A trusted leader inspiring hope through the advancement of health.

Science & Healthcare
Industry
10,001+
Employees
1918
Founded Year

Mission & Purpose

Orlando Health is a not-for-profit healthcare organization with $7.6 billion of assets under management that serves the southeastern United States. Headquartered in Orlando, Florida, the system was founded more than 100 years ago.