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Head of Strategy & Planning

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Sky

Jul 24

Applications are closed

  • Job
    Full-time
    Senior & Expert Level
  • London

Requirements

  • What You'll Bring
  • A strategic mindset to define and lead the vision for the Voice Route to Market strategy, collaborating effectively with the Director of Voice and supporting the LRP.
  • Strong planning and execution skills to develop and deliver comprehensive plans, including business cases and seamless program launches.
  • Analytical skills to build and manage a measurement framework that assesses and optimizes initiative performance against commercial and LRP targets.
  • Insight-driven approach to unlock valuable insights, using customer and commercial KPIs to shape strategy and influence decisions.
  • Exceptional cross-functional collaboration skills to build relationships with internal teams and ensure the integration of Voice into their strategies.
  • Innovative thinking to define and deliver insights that support decision-making and enhance advisor and customer engagement.
  • Leadership skills to build, inspire, and develop a high-performing team, providing clear direction, coaching, mentoring, and ensuring fair workload distribution.

Responsibilities

  • Define the vision for the Voice Route to Market strategy in collaboration with the Director of Voice, supporting the Long-Range Plan (LRP) and delivering the long-term vision for our customers, people, and business.
  • Develop and deliver comprehensive plans across all horizons (Quarterly, Annual, LRP), including robust business cases to support core commercial and customer plans, ensuring seamless execution of key program launches.
  • Build a robust measurement framework to assess the performance of initiatives, enabling regular review and optimization to meet commercial and LRP targets.
  • Unlock valuable insights by collaborating with the wider business, using customer insights and understanding core commercial and customer KPIs to shape the strategy and influence key decisions.
  • Operate cross-functionally to build excellent relationships with various internal teams (Customer Service Group, Digital, Retail, Product, Finance, Data) and ensure the value of Voice is understood and integrated into their strategies.
  • Define and deliver new insights to support decision-making, finding innovative ways to support advisors and engage customers, and using insights to influence key decisions around propositional development and customer journeys.

FAQs

What is the primary responsibility of the Head of Strategy & Planning for Sky's Voice Route to Market?

The primary responsibility is to define and lead the vision for the Voice Route to Market strategy, ensuring alignment with the Long-Range Plan (LRP) and executing comprehensive plans that optimize revenue and enhance customer experiences.

What kind of planning is involved in this role?

The role involves developing and delivering comprehensive plans across all horizons, including Quarterly, Annual, and Long-Range Planning (LRP), with a focus on crafting robust business cases and facilitating key program launches.

How will the Head of Strategy & Planning assess the performance of initiatives?

A robust measurement framework will be built to assess the performance of initiatives, enabling regular reviews and optimizations to meet commercial targets and align with LRP objectives.

What skills are necessary for this role?

Essential skills include a strategic mindset, strong planning and execution abilities, analytical skills for performance measurement, insight-driven approaches, exceptional cross-functional collaboration capabilities, innovative thinking, and strong leadership skills.

Will there be collaboration with other teams?

Yes, the role requires operating cross-functionally and building excellent relationships with various internal teams, such as Customer Service Group, Digital, Retail, Product, Finance, and Data, to integrate the value of Voice into their strategies.

How does the position support decision-making and customer engagement?

The role will define and deliver new insights aimed at enhancing decision-making processes, finding innovative ways to support advisors and engage customers, while influencing key decisions related to proposition development and customer journeys.

What is the work environment like for the Head of Strategy & Planning?

The work environment is hybrid and flexible, allowing collaboration in unique office spaces as well as the convenience of working from home, which reflects the modern working approach adopted by Sky.

Are there any benefits associated with this position?

Yes, benefits include access to Sky Q, a generous pension package, private healthcare, discounted mobile and broadband services, and flexibility in working arrangements.

How does Sky approach inclusion and diversity in hiring?

Sky is committed to inclusion and diversity, focusing on the potential of individuals rather than just their CVs. They welcome applications from all candidates and make reasonable adjustments to support applicants with disabilities.

What can candidates expect throughout the recruitment process?

Candidates can expect a fair and consistent experience. Sky encourages applicants to communicate any necessary adjustments early in the process to ensure appropriate support during the application and interview phases.

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Sky

A job you ❤️ to talk about

Entertainment & Media
Industry
10,001+
Employees
1989
Founded Year

Mission & Purpose

With 24 million customers across six countries, Sky is Europe’s leading media and entertainment company and is proud to be part of the Comcast group. Our 32,000 employees help connect our customers to the very best entertainment, sports, news, arts and to our own local, original content. Following the success of Sky originals like Chernobyl, we plan to double our investment in original content by 2024. We’re also developing a new TV and movie studio, Sky Studios Elstree, which is expected to lead to the creation of over 2,000 new jobs and generate an additional £3 billion of production investment in UK creative sector in the first five years alone. Our technology allows Sky customers to watch what they want, when they want, how they want and connects millions of people to content they love. And our online streaming service, NOW, brings viewers all the enjoyment of Sky with the flexibility of a contract-free service. We also believe that a company of our scale has a responsibility that goes beyond our business, and into the community. We recently announced a series of commitments to help tackle racial injustice and improve diversity and inclusion. To ensure the commitments are delivered, Sky will invest £10million per year across its markets for each of the next three years. We’re committed to being Europe’s first net zero carbon entertainment company by 2030 – two decades before we have to – and we’re an inclusive employer recognised by The Times and Stonewall for our commitment to diversity.

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