FAQs
What is the primary responsibility of the Head of Strategy & Planning for Sky's Voice Route to Market?
The primary responsibility is to define and lead the vision for the Voice Route to Market strategy, ensuring alignment with the Long-Range Plan (LRP) and executing comprehensive plans that optimize revenue and enhance customer experiences.
What kind of planning is involved in this role?
The role involves developing and delivering comprehensive plans across all horizons, including Quarterly, Annual, and Long-Range Planning (LRP), with a focus on crafting robust business cases and facilitating key program launches.
How will the Head of Strategy & Planning assess the performance of initiatives?
A robust measurement framework will be built to assess the performance of initiatives, enabling regular reviews and optimizations to meet commercial targets and align with LRP objectives.
What skills are necessary for this role?
Essential skills include a strategic mindset, strong planning and execution abilities, analytical skills for performance measurement, insight-driven approaches, exceptional cross-functional collaboration capabilities, innovative thinking, and strong leadership skills.
Will there be collaboration with other teams?
Yes, the role requires operating cross-functionally and building excellent relationships with various internal teams, such as Customer Service Group, Digital, Retail, Product, Finance, and Data, to integrate the value of Voice into their strategies.
How does the position support decision-making and customer engagement?
The role will define and deliver new insights aimed at enhancing decision-making processes, finding innovative ways to support advisors and engage customers, while influencing key decisions related to proposition development and customer journeys.
What is the work environment like for the Head of Strategy & Planning?
The work environment is hybrid and flexible, allowing collaboration in unique office spaces as well as the convenience of working from home, which reflects the modern working approach adopted by Sky.
Are there any benefits associated with this position?
Yes, benefits include access to Sky Q, a generous pension package, private healthcare, discounted mobile and broadband services, and flexibility in working arrangements.
How does Sky approach inclusion and diversity in hiring?
Sky is committed to inclusion and diversity, focusing on the potential of individuals rather than just their CVs. They welcome applications from all candidates and make reasonable adjustments to support applicants with disabilities.
What can candidates expect throughout the recruitment process?
Candidates can expect a fair and consistent experience. Sky encourages applicants to communicate any necessary adjustments early in the process to ensure appropriate support during the application and interview phases.