FAQs
What is the primary responsibility of the Investigator at Universal Orlando Resort?
The primary responsibility of the Investigator is to oversee all loss prevention programs and investigate any illegal acts, crimes, or violations of company policy across Universal Orlando.
What kind of misconduct does the Investigator investigate?
The Investigator conducts investigations into guest and employee misconduct resort-wide, including theft, violations of company policy, and other internal matters.
What qualifications are required for the Investigator position?
An Associate’s degree (AA) or equivalent from a two-year college or technical school is required.
What is the preferred experience for an Investigator at Universal Orlando Resort?
The preferred experience includes 1+ years with a post-production facility or an equivalent combination of education and experience.
What is the Wicklander-Zulawski Interview Method mentioned in the job description?
The Wicklander-Zulawski Interview Method is an established technique for conducting interviews, especially in investigative contexts, which emphasizes rapport-building to elicit information from subjects.
What certifications or licenses are required for this position?
A current state driver's license is required, along with the ability to obtain a State Class D security license and completion of the Wicklander-Zulawski interview/interrogation course.
Who does the Investigator report to or collaborate with in their role?
The Investigator collaborates with Human Resources, senior-level management, company attorneys, and various law enforcement agencies, including the FBI and Secret Service.
Does the Investigator role include supervisory responsibilities?
Yes, the Investigator acts as a direct supervisor for all Loss Prevention programs and Officers, overseeing hiring, training, scheduling, and performance evaluations.
Is there an emphasis on Environmental, Health & Safety responsibilities in this role?
Yes, the Investigator is expected to understand and actively participate in Environmental, Health & Safety responsibilities in accordance with established Universal Orlando policies and procedures.
What kind of support does Universal Orlando provide for personal protection?
The Investigator provides personal protection for all celebrity and dignitary VIPs on property, including advanced detail briefings with Private Security and Law Enforcement Officials.